As a new customer without a calls package (I use my mobile usually!), it's frustrating to find on my latest bill a charge of £2.63 to an 0300 number. It's generally recognised as a free call and used by loads of government agencies - so why must Plusnet charge?! It would even have been free on my mobile phone....! Grr!
Re: 0300 calls
Might not always be free but generally included in most call packages BUT @Davidd does say he doesn't have a call package. And that's where the buck stops. Needs to read the contract terms and find out what is or isn't included. One reason I don't even have a phone connected to the line. No temptation or forgetfulness to come into play. Mobile all the time.