waiting for sim go live

[#1]

i has waiting 4 days for my sim go live which i find it wrong for allowed customer to waiting it go live  i never find any mobile network allowed customer to wait for 4 -5 working days it go live. i told plus net team on many time that i has epilepsy which you should have phone with you all the time, because i no phone i call plus net & live chat on many time. i be told it will go live today -or last night guess what still nothing so i phone plus net tonight i be told it will go live by Friday haha really. what the earch plus net are thinking allowed this time. then be told oh we have to need chat to the team to fixed it. more lying to customer. now sort out your service &  stop the time to live it god sake 

[#2]

Hi bristolash91,

I'm sorry for the late reply, I have been away from the office. 

I'm sorry to hear about the delay with your SIM activation. I understand it's now been a couple of weeks since your last contact. I do hope that our Operations Team have resolved this for you now and you're up and running. 

If you have any questions, don't hesitate to ask away. 

- Rebeka