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unable to send text messages on my Plusnet mobile

FIXED
Plusnet Help Team
Plusnet Help Team
Posts: 5,055
Thanks: 1,241
Fixes: 240
Registered: ‎25-03-2015

Re: unable to send text messages on my Plusnet mobile

Apologies for any inconvenience. We're aware that some Plusnet Mobile customers were experiencing an issue using their services yesterday. This issue has now been resolved, if you're still having problems please let us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
J_Rowlands
Dabbler
Posts: 12
Thanks: 4
Registered: ‎26-11-2018

Re: unable to send text messages on my Plusnet mobile

Replacement sim card arrived today.Phone and text message sending now fully functional (no errors!) Thanks to Paul at the Plusnet helpdesk for sorting this out.

J_Rowlands
Dabbler
Posts: 12
Thanks: 4
Registered: ‎26-11-2018

Re: unable to send text messages on my Plusnet mobile

Sorry I meant Phil! Spoken to so many people at the help desk I have lost track! So if anyone else is having the same issue ask for a replacement sim card from Plusnet and have the new sim registered to the same phone number by Plusnet!

Sam0207
Newbie
Posts: 3
Registered: ‎30-11-2018

Re: unable to send text messages on my Plusnet mobile

Hi Harry,

 

Thanks for your message, the phone is still unable to send messages.  it has now been over 2 weeks.  i have tried to re-select the network a few times and restarted the phone multiple times but to no avail.  Please help.

 

Sam

Plusnet Help Team
Plusnet Help Team
Posts: 948
Thanks: 97
Fixes: 40
Registered: ‎06-08-2018

Re: unable to send text messages on my Plusnet mobile

Hello @Sam0207,

Thanks for getting back to us. Could you please provide your account reference, full name, full address with postcode and mobile number via PM so we can take a look into this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


malk100
Dabbler
Posts: 17
Registered: ‎21-12-2016

Re: unable to send text messages on my Plusnet mobile

if not solved try updating SMSC

*#*#4636#*#*

Phone Information

Scroll down to SMSC

Click restore

If it doesn't say something like

+447870002308

(there may be extra "" and ,nnn)

type in as above

malk100
Dabbler
Posts: 17
Registered: ‎21-12-2016

Re: unable to send text messages on my Plusnet mobile

P.S. Try the above BEFORE getting them to send a new SI