suddenly poor mobile signal at home

[#1]

have been with plusnet for a fair long time but now can hardly get a signal at home its been like this for at least 

3 weeks ive checked on ee status 3 weeks ago and get this 

Service problem in PE20 ***

We're on it. We expect good service within 16 hours, but some fixes take a little longer.

but that was 3 weeks ago but still the same people on ee say there signal is fine is this a plusnet issue

if so ill leave and go else where 

and where has the online chat gone ?

[#2]

I have been unable to make or receive calls for 24hrs now, I have no landline and am disabled. Went to mums to call & was told problem would be resolved soon but still waiting.

[#3]

Hi @paulm1978,

Thanks for reaching out to us and I'm really sorry to hear that you've been having issues with the signal in your area lately. I've had a look into this and we can see that a mast was recently fixed in the local area, how have things been on your end so far this week?

Hi @Lindy26,

I'm very sorry to hear that this is the case. Just to clarify, do you have a Home Phone & Broadband account with us, or are you referring solely to Mobile signal issues in your area in this post?

[#4]

hi no last night was still poor no signal downstairs 1 to 2 bars upstairs im now leaving plusnet and going to ee as ive found out plusnet dont get the full bands missing the 800mhz one which is the main one for rural areas so ive decedide no point in having a cheap sim only deal if its it not usable 

[#5]

I'm sorry to hear that you're looking to leave. Do you want to transfer the current number over to the new provider?

[#6]

Fortunately I only have my mobile phone with Plusnet. I called from my mother's again today & was told the masts (2 of them) are awaiting repair this could take up to a week, I think it's deplorable & will not be renewing my contract when it's up.

[#7]

I am very sorry to hear about this @Lindy26. When it comes to mast faults, there's very little that we can do to expedite a resolution, however it's important to note that these issues will affect multiple people in the area and our suppliers will always look to resolve problems as soon as possible. If the problem still seems to be present by the end of the week, please update the thread with further details and I'll be happy to investigate further.

[#8]

Hi there. Exactly the same problem for me. Have had good signal all around the house for 2 years then last week onwards no signal in the house at all.

[#9]

Hiya @Leyval21, 

I'm really sorry to hear this and I would like to look into that for you. 

Can you PM me the postcode affected and your mobile number?

[#10]

It's now Saturday and I still can't make calls or texts' my postcode is BS23. I can't believe that the masts can be down for this long and I really want to leave Plusnet & go back to 3 who never let me down, unfortunately I have only been with plusnet a few months & have been told if I want to leave I have to pay for the rest of my contract!! I'm so fed up I have no way of contacting my mother who is ill & who I call everyday & who does know how to use messenger.

[#11]

Hiya Lindy26, 

I'm really sorry for the hassle and the nightmare experience you are having.

I can completely understand you disappointment and I would like to look into this for you. 

Do you mind PM'ing me your mobile number and full name?

[#12]

Hi SammyM,

Se10 

The signal has been fine for 2+ years, so this is a recent issue. I have checked the online signal tester and it claims that inside and outside the home should be absolutely fine but it isn't. 

The signal is either no bars or 1 bar in the majority of the house now.

Thanks

Alex

[#13]

Hi @Leyval21,

I'm sorry to hear that this is the case. Have you had the chance to take the phone elsewhere and if so, is the signal the same no matter where you go or does it improve in other locations?

[#14]

Well I’ve now moved to EE and it’s not much better but at least I get Wi-Fi calling now