sim not provisioned for second time
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sim not provisioned for second time
22-06-2019 6:47 AM
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Hi, this is the first time I've ever felt I needed to post on here having been with pn mobile several times in the past, only really leaving through work phones or a new deal on phone. Came back to pn as old contract ended and didnt fancy new phone, ported old number over - went ok could happen till tuesday as its a working day hing, thats ok I thought. Seemed to work but then things went south, no messages, data wont come on cannot make calls, sim not provisioned, online chat went throug all I had done through the day swapped cards flight mode on off reset network settings re booted, in the end had new sim sent out. 13 hours after that one got activated still no service, really not impressed this time round. Can someone take a look at account to see what issue is please.
regards John
Re: sim not provisioned for second time
22-06-2019 10:20 AM
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Hi @1967bowesj
I'm really sorry to hear about your experience and it really isn't the service we aim to provide nor pride ourselves on.
In all honesty, it is quicker to contact our Mobile tech team directly by dialling 500 from your handset (if able) or alternatively 0800 079 1133 from any phone.
However, we're more than happy to look into this for you if you can please PM your:
Mobile number:
Full Name:
Address:
Postcode:
Confirm you are the account holder:
Kind Regards
Re: sim not provisioned for second time
22-06-2019 11:37 AM
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Thanks for the reply @OllieC
I've been back onto tech support, apparantly the sim is pending!, no time scale for this to come out of pending, account activated but sim not live I'm guessing.
Best they came up with see if anything changes by Monday, if not get back in touch and we will look in to it further, agent ended the chat with finger crossed!.
Sorry but that doesnt fill me with confidance. Will just have to wait it out.
Just as well it's inside the 14 day cooling off period as at present can only see this going one way.
I've pm'd you my details just in case
regards John
Re: sim not provisioned for second time
22-06-2019 4:40 PM
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Hi @1967bowesj,
Thanks for getting back to us. We've received your private message with the requested details attached and I've sent a response via another private message now. Please update this thread to let us know once you've been able to respond to my PM.
Re: sim not provisioned for second time
22-06-2019 5:38 PM
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Re: sim not provisioned for second time
23-06-2019 8:37 AM
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Hi @1967bowesj
I'm really sorry about this but I am unable to find the PM you sent to Alex.
Can you please copy your message and send it to my PM?
Kind Regards
Ollie
Re: sim not provisioned for second time
23-06-2019 11:53 AM
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Re: sim not provisioned for second time
23-06-2019 3:54 PM
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Thank you for getting back to me @1967bowesj.
Can you please send via PM the long number from your sim card. There is usually a top row of numbers a gap/space and then a second set of numbers. We will require all the digits to cross check this with your account.
Kind Regards
Re: sim not provisioned for second time
23-06-2019 5:04 PM
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Re: sim not provisioned for second time
24-06-2019 9:36 AM
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Hello @1967bowesj
I have responded to your query via a Private Message.
Should you require any further assistance, please feel free to get back in touch with us.
Kind regards.
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