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short number format

fibre_4_me
Dabbler
Posts: 11
Registered: ‎01-09-2017

short number format

hi

 

I received a fraud alert SMS from first direct on 86101 but I cannot respond as the reply fails due to "phone number formatted incorrectly".

 

Is there a work around to this?

 

 

3 REPLIES 3
MisterW
Superuser
Superuser
Posts: 9,903
Thanks: 2,647
Fixes: 202
Registered: ‎30-07-2007

Re: short number format

I'm afraid its not possible to send messages to short code numbers.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

newagetraveller
Pro
Posts: 590
Thanks: 115
Fixes: 1
Registered: ‎03-08-2012

Re: short number format

"Is there a work around to this?"

Possibly phone their fraud department, I'm sure they have one, and ask them if it's a genuine message?

I would never, ever, reply to one of those messages even when it is possible.

 
fibre_4_me
Dabbler
Posts: 11
Registered: ‎01-09-2017

Re: short number format

 

 

yep, sorted by calling their help line. It was a genuine sms. 

 

 

thanks all

👍👍