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reward for joining Mobile - still waiting??

Posts: 1
Thanks: 1
Registered: ‎28-11-2016

reward for joining Mobile - still waiting??

I joined plusnet mobile a few months ago via a deal and every time an email comes through to say my bill is due, I reply asking 'where is my reward please?'

I never use all the data, or allowance, its a sim only deal, its only a small amount more than I was paying before with iD but thr reward made it the same price for more data. I wouldnt have switched otherwise.

Why is no one getting back to me?Huh

Im not techie and its my first mobile phone, I am hearing impaired so I cannot call your helpline. Please email instead thank you.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: reward for joining Mobile - still waiting??

Hi @aliberry,

I'm sorry to hear about this. We'd like to take a further look into this one with you and so that we can do so I'd ask that you please send me a Private Message with the following information attached:

 - Your Mobile Number
 - Your Full Name (And whether or not you're the account holder)
 - Your Full Address (Including Postcode)

Once you've done so, please update the thread to let us know and we'll pick this back up for review as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team