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"You've dialled an incorrect number"

Posts: 1
Registered: ‎29-12-2022

"You've dialled an incorrect number"

Hi, I recieved my new sim on the 23rd and was told that my number port would be completed on the 28th. With my new sim installed, I receive the "You've dialled an incorrect number" message every time I try to make a call, even to plusnet's 500 number.


My old O2 sim has now deactivated, so I am in the position that I have no phone. I am self employed so if I can't recieve calls, I cant work!


How can I resolve this today?

Seasoned Pro
Posts: 596
Thanks: 348
Fixes: 3
Registered: ‎14-09-2021

Re: "You've dialled an incorrect number"

Welcome to the Forum,

Are you sure the phone is unlocked and the APN setting are correct for PlusNet see below