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"We're getting a lot more calls than normal right now". How best to speak to Plusnet

aesmith
Pro
Posts: 582
Thanks: 61
Fixes: 4
Registered: ‎26-09-2015

"We're getting a lot more calls than normal right now". How best to speak to Plusnet

Hi,

I can't resist a bit of a dig about that in-queue message, do they really think we don't notice that they are always without exception "getting a lot more calls than normal"?

However more practically, what's the best way to have a conversation with Plusnet?  The reason I want to call is that my account page gives a different price for my current plan, different from the email they just sent me just now notifying of another price rise.  So it's unclear what the price will actually be after this price rise, and therefore unclear whether I'd be better signing up for one of the other tariffs.

There used to be an instant chat, has that now gone?

Thanks,

2 REPLIES 2
Gel
Aspiring Champion
Posts: 2,287
Thanks: 286
Fixes: 27
Registered: ‎02-08-2007

Re: "We're getting a lot more calls than normal right now". How best to speak to Plusnet

jab1
Aspiring Legend
Posts: 13,992
Thanks: 4,368
Fixes: 196
Registered: ‎24-02-2012

Re: "We're getting a lot more calls than normal right now". How best to speak to Plusnet

To be fair, @Gel , they aren't the only ones.

John