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plusnet mobile voicemail issue

Lesley_T
Dabbler
Posts: 13
Registered: ‎09-12-2019

Re: plusnet mobile voicemail issue

Well im just a user but given the thread above I assume so. But it is up to each individual to check their own voicemail and raise a complaint if affected. 

Andy_C10
Newbie
Posts: 5
Thanks: 1
Registered: ‎16-12-2019

Re: plusnet mobile voicemail issue

Hi, I am also having the same issue. When my Andriod phone is switched OFF I get no voicemail. It works when the phone is ON. It worked okay on my Windows phone!

newagetraveller
Aspiring Pro
Posts: 495
Thanks: 70
Registered: ‎03-08-2012

Re: plusnet mobile voicemail issue

Not adviseable to use your mobile number as a username - if that's the case!

Plusnet Help Team
Plusnet Help Team
Posts: 1,466
Thanks: 140
Fixes: 63
Registered: ‎06-08-2018

Re: plusnet mobile voicemail issue

Hello all,

Thanks for your patience, I've recently has an update from the operations team confirming they have found a root of the issues and are working on fixing this currently. There is no link with the new voicemail system.

 

As an aside I would advise not using your phone number as your account username.

 

Thanks,

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Andy_C10
Newbie
Posts: 5
Thanks: 1
Registered: ‎16-12-2019

Re: plusnet mobile voicemail issue

So how can a username be changed?

Moderator
Moderator
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Registered: ‎14-04-2007

Re: plusnet mobile voicemail issue

See the PM I sent you or you can PM me here.

Customer and Forum Moderator. Windows 10 Firefox 73.0.1 (64-bit)

Life is tough enough without adding Linux into the mix.
jlo31
Dabbler
Posts: 13
Registered: ‎22-11-2019

Re: plusnet mobile voicemail issue

Any more updates with this issue as it still persists?


Kind regards


James

Andy_C10
Newbie
Posts: 5
Thanks: 1
Registered: ‎16-12-2019

Re: plusnet mobile voicemail issue

The issue of no voicemail when phone is switched OFF might be resolved. I called my Huawei when switched OFF and my call went to voicemail.

stevebrooks
Newbie
Posts: 2
Registered: ‎14-12-2019

Re: plusnet mobile voicemail issue

Yes I just tried it with my Redmi 7 switched off and it seems to work now! 

jlo31
Dabbler
Posts: 13
Registered: ‎22-11-2019

Re: plusnet mobile voicemail issue

Hi,


Yes I just checked today and indeed it does seem to be fixed! 

 

Cheers.

 

James

Lesley_T
Dabbler
Posts: 13
Registered: ‎09-12-2019

Re: plusnet mobile voicemail issue

Its working now on my motorola but not my i phone. 

Plusnet Help Team
Plusnet Help Team
Posts: 1,915
Thanks: 360
Fixes: 75
Registered: ‎11-01-2018

Re: plusnet mobile voicemail issue

 

Hi all and in particular, @Lesley_T - my apologies for not coming back to you sooner.

 

I've spoken to our mobile team and they've confirmed that this is still being worked on, but it's encouraging that this has started to be resolved for some handset manufacturers.

 

Thanks for your patience whilst our suppliers get this sorted - it's appreciated.

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
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Community Gaffer
Community Gaffer
Posts: 3,383
Thanks: 5,621
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Registered: ‎29-09-2011

Re: plusnet mobile voicemail issue

Hi all,  sorry for the misinformation The issue that we were having regarding calls not being transferred to voicemail when the phone was out of signal or switched off has been completely resolved. 

 

If anyone is still experiencing this problem, please let me know. 

 Jono H
 Plusnet Community Manager
Andy_C10
Newbie
Posts: 5
Thanks: 1
Registered: ‎16-12-2019

Re: plusnet mobile voicemail issue

Thanks JonoH for helping and getting back to us.

plutox
Grafter
Posts: 29
Thanks: 7
Registered: ‎13-10-2014

Re: plusnet mobile voicemail issue


@JonoH wrote:

Hi all,  sorry for the misinformation The issue that we were having regarding calls not being transferred to voicemail when the phone was out of signal or switched off has been completely resolved. 


I should think so too - this is hardly an advanced or sophisticated feature. This is something that has worked correctly since the first day I bought a digital mobile phone in 1994.

And the notion that this issue affected some brands of phone and not others is equally absurd. After all, a truly switched off phone is a lump of dead components stuck together. There is no difference between a switched-off iPhone or a switched-off anything else. While it is possible that, at the instant of switch off, some phones may transmit a different last gasp [“Goodbyeeee....”] signal to others, once a phone has disappeared from the network it is no different to any other phone that has disappeared from the network.

In short, no more than a few minutes after a phone has disappeared from the network, divert to VMX (or whatever the user has requested when unobtainable) should kick-in and that should be that. So how and why this has been “explained” as a phone issue rather than an error at the network level gives me cause for concern about the integrity of the managers who dictate the PR policy for handling this kind of issue. And as for the fact that this basic fault has taken six weeks to resolve; inexcusable.

There has indeed been a lot of misinformation about this one.