plusnet mobile voicemail issue
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Re: plusnet mobile voicemail issue
13-12-2019 10:44 AM
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Well im just a user but given the thread above I assume so. But it is up to each individual to check their own voicemail and raise a complaint if affected.
Re: plusnet mobile voicemail issue
16-12-2019 10:31 AM
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Hi, I am also having the same issue. When my Andriod phone is switched OFF I get no voicemail. It works when the phone is ON. It worked okay on my Windows phone!
Re: plusnet mobile voicemail issue
16-12-2019 11:22 AM
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Not adviseable to use your mobile number as a username - if that's the case!
Re: plusnet mobile voicemail issue
16-12-2019 12:41 PM
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Hello all,
Thanks for your patience, I've recently has an update from the operations team confirming they have found a root of the issues and are working on fixing this currently. There is no link with the new voicemail system.
As an aside I would advise not using your phone number as your account username.
Thanks,
Re: plusnet mobile voicemail issue
16-12-2019 1:10 PM
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So how can a username be changed?
Re: plusnet mobile voicemail issue
16-12-2019 7:31 PM - edited 16-12-2019 8:32 PM
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See the PM I sent you or you can PM me here.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: plusnet mobile voicemail issue
11-01-2020 11:38 AM
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Any more updates with this issue as it still persists?
Kind regards
James
Re: plusnet mobile voicemail issue
11-01-2020 2:56 PM
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The issue of no voicemail when phone is switched OFF might be resolved. I called my Huawei when switched OFF and my call went to voicemail.
Re: plusnet mobile voicemail issue
11-01-2020 3:17 PM
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Yes I just tried it with my Redmi 7 switched off and it seems to work now!
Re: plusnet mobile voicemail issue
11-01-2020 7:32 PM
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Hi,
Yes I just checked today and indeed it does seem to be fixed!
Cheers.
James
Re: plusnet mobile voicemail issue
13-01-2020 10:31 AM
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Its working now on my motorola but not my i phone.
Re: plusnet mobile voicemail issue
14-01-2020 2:20 PM
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Hi all and in particular, @Lesley_T - my apologies for not coming back to you sooner.
I've spoken to our mobile team and they've confirmed that this is still being worked on, but it's encouraging that this has started to be resolved for some handset manufacturers.
Thanks for your patience whilst our suppliers get this sorted - it's appreciated.
Dave
Re: plusnet mobile voicemail issue
16-01-2020 9:38 AM
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Re: plusnet mobile voicemail issue
16-01-2020 9:49 AM
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Thanks JonoH for helping and getting back to us.
Re: plusnet mobile voicemail issue
16-01-2020 11:13 AM - edited 16-01-2020 11:16 AM
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@JonoH wrote:
Hi all, sorry for the misinformation The issue that we were having regarding calls not being transferred to voicemail when the phone was out of signal or switched off has been completely resolved.
I should think so too - this is hardly an advanced or sophisticated feature. This is something that has worked correctly since the first day I bought a digital mobile phone in 1994.
And the notion that this issue affected some brands of phone and not others is equally absurd. After all, a truly switched off phone is a lump of dead components stuck together. There is no difference between a switched-off iPhone or a switched-off anything else. While it is possible that, at the instant of switch off, some phones may transmit a different last gasp [“Goodbyeeee....”] signal to others, once a phone has disappeared from the network it is no different to any other phone that has disappeared from the network.
In short, no more than a few minutes after a phone has disappeared from the network, divert to VMX (or whatever the user has requested when unobtainable) should kick-in and that should be that. So how and why this has been “explained” as a phone issue rather than an error at the network level gives me cause for concern about the integrity of the managers who dictate the PR policy for handling this kind of issue. And as for the fact that this basic fault has taken six weeks to resolve; inexcusable.
There has indeed been a lot of misinformation about this one.
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