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plusnet mobile voice mail not working

FIXED
wendyk
Dabbler
Posts: 19
Thanks: 1
Fixes: 1
Registered: 24-12-2016

plusnet mobile voice mail not working

Can anyone help?I transferred from T-mobile payg to plusnet last week,and now find my voice mail won't work.

Advisor working on it, but everything has failed so far. Told I will need to activate new sim card,which hasn't arrived as yet.

This has been going on for 2 days now:when I dial 555, electronic interference prevents the menu from listing options.

Advice from plusnet to date has beenpatchy and rather vague; I'm not impressed: can anyone offer advice?

22 REPLIES
Colin_Maybe
Pro
Posts: 398
Thanks: 80
Fixes: 8
Registered: 17-12-2016

Re: plusnet mobile voice mail not working

Wait for the new sim card?

wendyk
Dabbler
Posts: 19
Thanks: 1
Fixes: 1
Registered: 24-12-2016

Re: plusnet mobile voice mail not working

Yes I am waiting for the new sim-after Christmas now- I just wanted to know whether anyone had any clever tips.
waltdav1
Dabbler
Posts: 23
Thanks: 13
Registered: 04-01-2017

Re: plusnet mobile voice mail not working

Hello @wendyk

I was just wondering if you ever got this problem resolved?  My Voicemail has never worked.  All I get when I dial 555 is a recorded announcement in French!  So I have not even been able to set up the Voicemail service in the first place.

Walt

 

 

wendyk
Dabbler
Posts: 19
Thanks: 1
Fixes: 1
Registered: 24-12-2016

Re: plusnet mobile voice mail not working

No I've given up: they've sent me a new sim card, but I'm not convinced that this will work and I'm fed up it.
Voice mail has now been disabled at my request.
Plusnet Help Team
Plusnet Help Team
Posts: 548
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: plusnet mobile voice mail not working

Hi wendyk,

I'm really sorry to hear about this. If you could send me a private message, I'll be more than happy to look into this further and see if there's anything I can do.

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
Colin_Maybe
Pro
Posts: 398
Thanks: 80
Fixes: 8
Registered: 17-12-2016

Re: plusnet mobile voice mail not working

Have you not actually tried the new sim card with voicemail then?

wendyk
Dabbler
Posts: 19
Thanks: 1
Fixes: 1
Registered: 24-12-2016

Re: plusnet mobile voice mail not working

Thanks Rebekah, I'd be most grateful.
Voice mail stopped working almost immediately following my move to Plusnet.
wendyk
Dabbler
Posts: 19
Thanks: 1
Fixes: 1
Registered: 24-12-2016

Re: plusnet mobile voice mail not working

No not yet; I'm awaiting advice from Rebekah.
The wrong sim card was sent initially; now a second replacement has been sent.
Plusnet Help Team
Plusnet Help Team
Posts: 548
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: plusnet mobile voice mail not working

Fix

Hi wendyk,

I'll send you a private message so we can go through security and access your account.

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team
Audrey_Suntea
Newbie
Posts: 3
Registered: 28-02-2017

Re: plusnet mobile voice mail not working

Hi Rebeka. I have v similar issue wendyk had following a port from TMobile. All services appear to work OK except voicemail. Settings all appear OK going through the menu options over phone [555] including the Personal Setting that 'correspondents will now be able to leave messages'. When I ring from another phone it eventually ends with message 'The mobile number you have called is currently unavailable. Please try again later'. Calling Plusnet support over a week ago I've waited as suggested to let all the porting complete. But it's now 28-Feb ....... email notification of port 'almost complete'from Plusnet was 16-Feb. Can you help .............. would be much appreciated.  

Plusnet Help Team
Plusnet Help Team
Posts: 548
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: plusnet mobile voice mail not working

Hi Audrey_Suntea,

If you could send me a private message, I'll be more than happy to take a look into this for you.

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
Audrey_Suntea
Newbie
Posts: 3
Registered: 28-02-2017

Re: plusnet mobile voice mail not working

Thanks RekekaPreston - sorted ............. all PN services working.

Tags (1)
Plusnet Help Team
Plusnet Help Team
Posts: 548
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: plusnet mobile voice mail not working

You're welcome. 

If you need anything at all, don't hesitate to get in touch. 

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team
sundeniro
Newbie
Posts: 1
Registered: 05-05-2017

Re: plusnet mobile voice mail not working

Hi Audrey_Suntea how did you get this resolved?

 

I've just moved over from EE (Sim activated 28/04) and port completed on the 03/05 - Set my voicemail up as you did all looked fine but then realised clients aren't leaving voicemails - checked by calling myself and I get the same message that you were getting.