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phone call to number starting with 073 charged as outside plan

MisterW
Superuser
Superuser
Posts: 14,583
Thanks: 5,415
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Registered: ‎30-07-2007

Re: phone call to number starting with 073 charged as outside plan

@RandallFlagg Dave, this is getting silly now! It's nearly 4 months since this was reported and there's still no explanation from mobile Ops?Huh

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
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Registered: ‎27-04-2007

Re: phone call to number starting with 073 charged as outside plan

Hi MisterW, Dave isn't in the office until Friday, I'm certain he will have addressed this directly with the OP though. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
markosp
Dabbler
Posts: 13
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Registered: ‎19-10-2017

Re: phone call to number starting with 073 charged as outside plan

Hi Adam,
I'm afraid not (at least not yet)
MisterW
Superuser
Superuser
Posts: 14,583
Thanks: 5,415
Fixes: 385
Registered: ‎30-07-2007

Re: phone call to number starting with 073 charged as outside plan

@markosp  thanks for confirming that!

@adamwalker  perhaps you'll leave a message for Dave when he's in on Friday.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: phone call to number starting with 073 charged as outside plan

Hi markosp, 

 

Dave has left Plusnet recently so I'll need to pick this up for you. 

 

Can you send me a PM with the following so I can go through account security checks and look into this for you?

 

The mobile number

Address including postcode

date of birth

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
markosp
Dabbler
Posts: 13
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Registered: ‎19-10-2017

Re: phone call to number starting with 073 charged as outside plan

Hi Adam,
Sent.
Thanks
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
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Registered: ‎02-05-2017

Re: phone call to number starting with 073 charged as outside plan

Thanks for confirming that @marksop,

 

For final verification checks could you please confirm the last 2 digits of your sort code and account number via PM used to pay the bill

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
markosp
Dabbler
Posts: 13
Thanks: 2
Registered: ‎19-10-2017

Re: phone call to number starting with 073 charged as outside plan

done

aesmith
Pro
Posts: 624
Thanks: 76
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Registered: ‎26-09-2015

Re: phone call to number starting with 073 charged as outside plan

Is this resolved, and if not does it affect calls to any number starting 073?

markosp
Dabbler
Posts: 13
Thanks: 2
Registered: ‎19-10-2017

Re: phone call to number starting with 073 charged as outside plan

Not resolved yet, I sent the requested info but received no response (again)
happybunny
Grafter
Posts: 65
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Registered: ‎17-09-2012

Re: phone call to number starting with 073 charged as outside plan

Did this ever get resolved?
markosp
Dabbler
Posts: 13
Thanks: 2
Registered: ‎19-10-2017

Re: phone call to number starting with 073 charged as outside plan

Nope
TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: phone call to number starting with 073 charged as outside plan

Hi @markosp.

Thanks for your time on the phone earlier today. As discussed I've sent an email off to our Mobile Ops Team to further look into this and I'll be back in touch when we receive an update.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
RealAleMadrid
Aspiring Hero
Posts: 2,713
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Registered: ‎07-07-2009

Re: phone call to number starting with 073 charged as outside plan

I had been thinking about getting a Plusnet mobile account but seeing a thread like this does not fill me with confidence, there has been criticism of VAR taking too long to make a decision but 9 months to explain and rectify a clear and obvious error is just inexplicable. What have the Mobile Ops Team been doing and why do they need to look into this further?🙄

Also another thing that is against Pluusnet Mobile is that the EE signal is poor at my location and they do not support WiFi calling.

I will probably have to look for a different Mobile supplier.

Marksfish
Seasoned Pro
Posts: 1,078
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Registered: ‎22-11-2014

Re: phone call to number starting with 073 charged as outside plan


@RealAleMadrid wrote:

Also another thing that is against Pluusnet Mobile is that the EE signal is poor at my location and they do not support WiFi calling.


Don't forget, no short sms codes either!