cancel
Showing results for 
Search instead for 
Did you mean: 

phone call to number starting with 073 charged as outside plan

Highlighted
Superuser
Superuser
Posts: 7,974
Thanks: 1,658
Fixes: 106
Registered: ‎30-07-2007

Re: phone call to number starting with 073 charged as outside plan

@RandallFlagg Dave, this is getting silly now! It's nearly 4 months since this was reported and there's still no explanation from mobile Ops?Huh

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 14,908
Thanks: 406
Fixes: 116
Registered: ‎27-04-2007

Re: phone call to number starting with 073 charged as outside plan

Hi MisterW, Dave isn't in the office until Friday, I'm certain he will have addressed this directly with the OP though. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Highlighted
Hooked
Posts: 9
Registered: ‎19-10-2017

Re: phone call to number starting with 073 charged as outside plan

Hi Adam,
I'm afraid not (at least not yet)
Highlighted
Superuser
Superuser
Posts: 7,974
Thanks: 1,658
Fixes: 106
Registered: ‎30-07-2007

Re: phone call to number starting with 073 charged as outside plan

@markosp  thanks for confirming that!

@adamwalker  perhaps you'll leave a message for Dave when he's in on Friday.

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 14,908
Thanks: 406
Fixes: 116
Registered: ‎27-04-2007

Re: phone call to number starting with 073 charged as outside plan

Hi markosp, 

 

Dave has left Plusnet recently so I'll need to pick this up for you. 

 

Can you send me a PM with the following so I can go through account security checks and look into this for you?

 

The mobile number

Address including postcode

date of birth

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Highlighted
Hooked
Posts: 9
Registered: ‎19-10-2017

Re: phone call to number starting with 073 charged as outside plan

Hi Adam,
Sent.
Thanks
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 687
Thanks: 89
Fixes: 52
Registered: ‎02-05-2017

Re: phone call to number starting with 073 charged as outside plan

Thanks for confirming that @marksop,

 

For final verification checks could you please confirm the last 2 digits of your sort code and account number via PM used to pay the bill

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Highlighted
Hooked
Posts: 9
Registered: ‎19-10-2017

Re: phone call to number starting with 073 charged as outside plan

done

Community Veteran
Posts: 542
Thanks: 55
Fixes: 3
Registered: ‎26-09-2015

Re: phone call to number starting with 073 charged as outside plan

Is this resolved, and if not does it affect calls to any number starting 073?