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phone call to number starting with 073 charged as outside plan

Superuser
Superuser
Posts: 9,123
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Registered: ‎30-07-2007

Re: phone call to number starting with 073 charged as outside plan

@RandallFlagg Dave, this is getting silly now! It's nearly 4 months since this was reported and there's still no explanation from mobile Ops?Huh

Plusnet Help Team
Plusnet Help Team
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Registered: ‎27-04-2007

Re: phone call to number starting with 073 charged as outside plan

Hi MisterW, Dave isn't in the office until Friday, I'm certain he will have addressed this directly with the OP though. 

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 Adam Walker
 Plusnet Help Team
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Registered: ‎19-10-2017

Re: phone call to number starting with 073 charged as outside plan

Hi Adam,
I'm afraid not (at least not yet)
Superuser
Superuser
Posts: 9,123
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Registered: ‎30-07-2007

Re: phone call to number starting with 073 charged as outside plan

@markosp  thanks for confirming that!

@adamwalker  perhaps you'll leave a message for Dave when he's in on Friday.

Plusnet Help Team
Plusnet Help Team
Posts: 15,169
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Fixes: 126
Registered: ‎27-04-2007

Re: phone call to number starting with 073 charged as outside plan

Hi markosp, 

 

Dave has left Plusnet recently so I'll need to pick this up for you. 

 

Can you send me a PM with the following so I can go through account security checks and look into this for you?

 

The mobile number

Address including postcode

date of birth

 

Thanks.

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 Adam Walker
 Plusnet Help Team
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Re: phone call to number starting with 073 charged as outside plan

Hi Adam,
Sent.
Thanks
Plusnet Help Team
Plusnet Help Team
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Registered: ‎02-05-2017

Re: phone call to number starting with 073 charged as outside plan

Thanks for confirming that @marksop,

 

For final verification checks could you please confirm the last 2 digits of your sort code and account number via PM used to pay the bill

 

Regards

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 Alice Baillie
 Plusnet Help Team
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Re: phone call to number starting with 073 charged as outside plan

done

Community Veteran
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Registered: ‎26-09-2015

Re: phone call to number starting with 073 charged as outside plan

Is this resolved, and if not does it affect calls to any number starting 073?

Dabbler
Posts: 13
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Registered: ‎19-10-2017

Re: phone call to number starting with 073 charged as outside plan

Not resolved yet, I sent the requested info but received no response (again)
Grafter
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Registered: ‎17-09-2012

Re: phone call to number starting with 073 charged as outside plan

Did this ever get resolved?
Dabbler
Posts: 13
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Registered: ‎19-10-2017

Re: phone call to number starting with 073 charged as outside plan

Nope
Plusnet Help Team
Plusnet Help Team
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Registered: ‎26-03-2018

Re: phone call to number starting with 073 charged as outside plan

Hi @markosp.

Thanks for your time on the phone earlier today. As discussed I've sent an email off to our Mobile Ops Team to further look into this and I'll be back in touch when we receive an update.

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 Alex H
 Plusnet Help Team
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Registered: ‎07-07-2009

Re: phone call to number starting with 073 charged as outside plan

I had been thinking about getting a Plusnet mobile account but seeing a thread like this does not fill me with confidence, there has been criticism of VAR taking too long to make a decision but 9 months to explain and rectify a clear and obvious error is just inexplicable. What have the Mobile Ops Team been doing and why do they need to look into this further?🙄

Also another thing that is against Pluusnet Mobile is that the EE signal is poor at my location and they do not support WiFi calling.

I will probably have to look for a different Mobile supplier.

Seasoned Pro
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Re: phone call to number starting with 073 charged as outside plan


@RealAleMadrid wrote:

Also another thing that is against Pluusnet Mobile is that the EE signal is poor at my location and they do not support WiFi calling.


Don't forget, no short sms codes either!