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payment for sim only taken twice

Posts: 2
Registered: ‎03-07-2016

payment for sim only taken twice

plusnet as taken a payment twice for a sim only sim card and also not given me any account details
Not applicable

Re: payment for sim only taken twice

Hi @kimberlyjane67

Thanks for getting in touch and bringing this to our attention. 

I'm sorry to hear you've been charged for a SIM card on two occasions. If the order has been successful, you would've received an order confirmation e-mail. However, if this isn't the case and the order hasn't gone through, your pending payment is most likely to be in a holdings account with your bank; they usually release this back into your available balance within 5-10 working days.

This is certainly something I'd like to look into further and I'll do all I can to help provide you with any information. If you could send me a private message, I'll investigate the matter in more detail. -Ashleigh