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password entry failing

FIXED
blotcho
Newbie
Posts: 2
Thanks: 1
Registered: 3 weeks ago

password entry failing

Can someone help with password failing on mobile accounts . .... I'm a Newbie !

This is an example of what i'm putting in :-

 

A2560+006677.........is this format correct ?

 

Thanks

 

Blotcho

 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: password entry failing

Fix

Hi blotcho!

Thanks for getting in touch with us!

An online 'My Account' password must contain at least 1 of the following:

1 letter
1 digit
1 of these special characters ( ,.!?*<>()&%£$@:;/#_- )
1 lower case character
1 upper case character

The password cannot contain your username, cannot be equal to your username and cannot be equal to your last password.

Hope this helps!

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
blotcho
Newbie
Posts: 2
Thanks: 1
Registered: 3 weeks ago

Re: password entry failing

Thanks Rebeka

You are the only one on your help service to give a correct reply...that works .All of your colleagues are just following the incorrect instructions on 'CREATE PASSWORD' on the web site and have just repeated them.

What's missing in the 'CREATE PASSWORD' instructions was the lower case letters !!...hence that document NEEDS ALTERING to reflect your instructions.

 

Well done Rebeka and many thanks I am now able to get into my new account !

 

Blotcho

Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: password entry failing

You're welcome blotcho, glad I could help!

I'll certainly feed this back to the relevant department for review. 

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team