password entry failing
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- password entry failing
30-10-2017 11:33 AM
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Can someone help with password failing on mobile accounts . .... I'm a Newbie !
This is an example of what i'm putting in :-
A2560+006677.........is this format correct ?
Thanks
Blotcho
Fixed! Go to the fix.
31-10-2017 10:38 AM
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Hi blotcho!
Thanks for getting in touch with us!
An online 'My Account' password must contain at least 1 of the following:
1 letter
1 digit
1 of these special characters ( ,.!?*<>()&%£$@:;/#_- )
1 lower case character
1 upper case character
The password cannot contain your username, cannot be equal to your username and cannot be equal to your last password.
Hope this helps!
- Rebeka
Re: password entry failing
01-11-2017 10:16 AM
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Thanks Rebeka
You are the only one on your help service to give a correct reply...that works .All of your colleagues are just following the incorrect instructions on 'CREATE PASSWORD' on the web site and have just repeated them.
What's missing in the 'CREATE PASSWORD' instructions was the lower case letters !!...hence that document NEEDS ALTERING to reflect your instructions.
Well done Rebeka and many thanks I am now able to get into my new account !
Blotcho
Re: password entry failing
01-11-2017 11:06 AM
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You're welcome blotcho, glad I could help!
I'll certainly feed this back to the relevant department for review.
- Rebeka
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