Hiya @esbarnes, thanks for getting in touch.
Usually the credit will be automatically refunded back to you by our Billing Team, if you can pop me over a PM with the Mobile number & full name though we can complete our security checks and I can take a further look for you
(to send a PM, click on my name and then to the right, there will be a grey button to 'send private message' and in the message please include a link to this thread)
If this post resolved your issue please click the 'This fixed my problem' button
| Lauren Barry|
Plusnet Help Team