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old account in credit

Posts: 10
Registered: ‎10-01-2022

old account in credit


Hi, I recently closed my old plusnet mobile account, i was told i would be credited the unused allowance, but i have noticed the credit is on the account, it has not been refunded to my bank yet, its just lying in the account. How do i get this money taken from the account?

Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: old account in credit

Hiya @esbarnes, thanks for getting in touch. 


Usually the credit will be automatically refunded back to you by our Billing Team, if you can pop me over a PM with the Mobile number & full name though we can complete our security checks and I can take a further look for you Smiley


(to send a PM, click on my name and then to the right, there will be a grey button to 'send private message' and in the message please include a link to this thread)

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team