number port

[#1]

I switched my phone and my partners phone to Plusnet on 30 December.

My number ported over successfully (we had been on a family sim with BT) eventually, but my partner still can only send calls and texts. She cannot access her bank or paypal. The level of service has been sadly wanting and we are angry and frustrated with Plusnet

[55692915]

Welcome to the forum  55692915

Just a thought have you checked the phones APN setting scroll down to APN setting 

https://www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/

HD

[#3]

followed the link and yes most of the info was missing. However there are 2 bits of info that my phone is still looking for...........

PORT - not set

SERVER - not set

do these fields need info?

[#4]

Just checked my phone both of those are not set and Proxy is also not set

Is the phone working OK now

HD 

[#5]

no. Still cannot receive calls or texts

[#6]

Very strange

I would put her sim into your phone which is working correctly  and your sim into her phone which is not working correctly and see what happens if yours works in her phone but hers is still faulty I suggest it is her sim is faulty 

Give PN a call on 500 from a PN mobile phone

HD

[#7]

Thanks for your post @55692915 

I'm sorry to see your partner's having issues with her service.

If you can ask the account holder to PM me the following information I'll be happy to look into this

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

[#8]

I'm glad to see  Gandalf has picked up your problem he seems to be very good at sorting problems

Please let us know what the problem was

HD