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still havent recieved my new sim card although emails say i have ! been on the phone for 1hr 20 mins now still NO one answers , terrible service
Hi there Graham1797, sorry to hear there's a bit of a queue on the phone.
If you haven't managed to speak to someone about this yet, please do feel free to send me a PM and I can look into this for you.
In future, if there's a wait on the phone, we can always provide support via the Live Chat feature on our website, or on Facebook or Twitter, too.