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no service

hommerj
Hooked
Posts: 6
Registered: ‎05-08-2020

no service

am in camposol region of murcia in costa calida since monday i have no mobile service have done all the usual things if i use a different sim it finds moviestar 

7 REPLIES 7
Alex
Community Veteran
Posts: 5,500
Thanks: 921
Fixes: 13
Registered: ‎05-04-2007

Re: no service

You're not the first person that has had problems in Spain.

With the SIM which isn't working, have you tried disabling auto selection and manually selecting MoviStar on your device?

It could be your other SIM has a preferred network list different to the other one. That is why it will pick that up.

hommerj
Hooked
Posts: 6
Registered: ‎05-08-2020

Re: no service

Hi
 
Have tried manual offered moviestar vodaphone or orange it finds none,if i go to mobile data voice and data it lists VoLTEOn this i have never seen before. unusually i have recieved no text as the ferry went to sanatander to tell which network i am on. using an iphone 6s 
 
thanks
hommerj
Hooked
Posts: 6
Registered: ‎05-08-2020

Re: no service

whers plusnet technical team in all this mess

Alex
Community Veteran
Posts: 5,500
Thanks: 921
Fixes: 13
Registered: ‎05-04-2007

Re: no service

Strange, as when I check Spain, these are the physical networks I get:

Can't find your network, unless they are a Virtual Network.

Screen Shot 2020-08-05 at 4.25.39 pm.png

hommerj
Hooked
Posts: 6
Registered: ‎05-08-2020

Re: no service

how do i message plusnet mobile team

Alex
Community Veteran
Posts: 5,500
Thanks: 921
Fixes: 13
Registered: ‎05-04-2007

Re: no service

Go here:

https://www.plus.net/help

Click on mobile and raise a ticket, or as the PC name now is a 'question'.

hommerj
Hooked
Posts: 6
Registered: ‎05-08-2020

Re: no service

tried that live chat greyed only contactable by phone no good to me i have no service