no mobile signal in CT1 area

[#1]

I've been unable to make or receive calls since Friday, the handset states "not registered on network".  The plusnet customer services team say that there is a technical issue which was first recognised on 5 November, but no further progress has been made.  Does anyone know anything about this please?

[#2]

Thanks for your post @twinklybongle and welcome to our Community Forums.

I'm sorry to see you're having issues with your mobile signal.

If you haven't done this already, could you turn your phone off, take out your SIM then put it back in and turn your phone back on? If you're still having issues following this, private message me the following details and we can take a closer look.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

[#3]

Have tried turning off, removing SIM, and turning back on.  No good.  Have been elsewhere today, and have had a good signal in other areas, just not in my local postcode.

Sorry, am new to this forum and don't know how to PM you Gandalf, but thanks for your suggestions so far.

[#4]

@twinklybongle Click @Gandalf 's avatar. A new page will open with the option to send a PM under 'Contact me' on the right hand side.

[#5]

Thanks, have PM'd Gandalf

[#6]

Thanks @twinklybongle 

I've messaged you back this morning but to echo things here, there's a major service problem in your area outside of our control and influence, which our suppliers are working to get to the bottom of. 

I've raised this with our mobile second line support team to try to find out more information and I'll update you as soon as I know more. I'm really sorry for the inconvenience.