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new customer (potentially)

FIXED
Mabel
Rising Star
Posts: 57
Fixes: 1
Registered: 26-06-2011

new customer (potentially)

Hi,

Can I provide the PAC code when i place the order online or do i have to do that separately after i have placed the order.

Basically is there an option in the ordering process.

I already have my PAC code.

 

Although after reading some of the comments in this forum regarding porting of numbers and Plusnet customer service,  I'm having second thoughts.

 

But maybe it's only a small percentage of customers.

 

I have had Plusnet broadband for years and never had an issue.

 

thanks

10 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 98
Thanks: 10
Fixes: 5
Registered: 27-09-2017

Re: new customer (potentially)

Hi @Mabel!

 

Thanks for getting in touch.

 

If you'd like to give us the PAC as soon as possible, this can be taken if you apply over the phone with one of our friendly Sales agents. 

You can call them on 0800 079 1133, they do have reduced opening times over the festive period, however!

 

The online application doesn't yet have an option to supply your PAC code.

If you would rather apply online, we can just take the PAC from you once the SIM has arrived Smiley

 

Once we have all the information we need, ports complete in 1-2 working days Smiley

 

If you have any other questions, feel free to ask on here or by sending me a private message!

 

Thank you

-Oli

 Oli Gaffney
 Plusnet Help Team
Mabel
Rising Star
Posts: 57
Fixes: 1
Registered: 26-06-2011

Re: new customer (potentially)

Thank you Oli,

 

I have just placed my order and provided my PAC code.

All went smoothly as I expected.

 

Hopefully there will be no porting nightmares as I have seen in other posts - fingers crossed.

 

I have had broadband with you for longer than I can remember and never had an issue.

 

I assume I will get some sort of notification that the number has been ported.

I forgot to ask when I was on the phone.

 

Regards

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 652
Thanks: 113
Fixes: 27
Registered: 25-11-2016

Re: new customer (potentially)

Hi Mabel!

You'll receive a notification via email and text that your port is close to completion, including what steps to take next. Your old SIM will also cease to work, indicating that the number is in the process of transferring over to the new Plusnet SIM. 

If you have any further questions, don't hesitate to get back in touch with us. 

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team
Mabel
Rising Star
Posts: 57
Fixes: 1
Registered: 26-06-2011

Re: new customer (potentially)

Thanks

 

Well...

 

I ordered my SIM on boxing bay - I was surprised anyone was working.

 

It arrived today, 28th, apparently active.

 

They think the port of my old number may take until the 2nd, due to the holidays.

 

So all good so far.

 

Fingers crossed

 

Plusnet Help Team
Plusnet Help Team
Posts: 652
Thanks: 113
Fixes: 27
Registered: 25-11-2016

Re: new customer (potentially)

That's great news Mabel!

You'll be up and running in no time. 

If you have any questions in the meantime, don't hesitate to drop us a message. 

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team
Mabel
Rising Star
Posts: 57
Fixes: 1
Registered: 26-06-2011

Re: new customer (potentially)

Can't wait Smiley

I can't wait to use my new phone, as a phone.

I don't want to put the new sim into it until the number is ported.

So roll-on Tuesday

Community Veteran
Posts: 3,237
Thanks: 244
Fixes: 3
Registered: 05-04-2007

Re: new customer (potentially)

Yep @Mabel, it may be active but with a temporary number for now.

Just keep an eye on your old SIM tomorrow, it'll stop working at some point during the day and refuse to authenticate with the network. The phone will tell you something like "Inactive SIM" (I think that's what iPhones say, depends on your handset).

Then your number will be on the new one. I've ported my number once and it was pretty painless.

Mabel
Rising Star
Posts: 57
Fixes: 1
Registered: 26-06-2011

Re: new customer (potentially)

Well...

 

All I can say is PERFECT.

 

Considering I ordered the SIM on Boxing day and my old number has been ported on 2nd I can't complain.

 

The new sim arrives on the 28th, so i could have been up and running by 29th if i wanted a new number.

 

the only hic-up was the data didn't seem to be working, but i rebooted the phone and all is working.

So all in all great job.

 

the data and phone coverage at home doesn't seem to be much better than my o2 sim, maybe a bit better, time will tell.

i will see how the coverage is at work tomorrow.

 

but so far all good.

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 98
Thanks: 10
Fixes: 5
Registered: 27-09-2017

Re: new customer (potentially)

Hi @Mabel!

 

I'm really glad to hear that everything's gone smoothly for you Smiley

 

If you need our help for anything in the future, don't hesitate to get in touch any time!

 

Thanks 

-Oli

 Oli Gaffney
 Plusnet Help Team
Mabel
Rising Star
Posts: 57
Fixes: 1
Registered: 26-06-2011

Re: new customer (potentially)

Fix

Thank you.

I can get a 4g connection at work, though i use the wifi in the office, but it's good to be able to get internet when outside the office.

 

O2 haven't achieved coverage yet unfortunately, and don't offer as good a value packages anyway.

 

thanks again.