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network down again?

supernoodles
Dabbler
Posts: 24
Thanks: 3
Registered: ‎18-07-2016

network down again?

unable to make calls in CT12 Ramsgate yet again... texts and internet work fine can't call out on either of my sims

15 REPLIES 15
supernoodles
Dabbler
Posts: 24
Thanks: 3
Registered: ‎18-07-2016

Re: network down again?

This is becoming a bit of a joke now...

 

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spikett
Hooked
Posts: 9
Thanks: 3
Registered: ‎24-09-2014

Re: network down again?

Is this a regional issue?  I'm having the same problem in central London.

 

Data and SMS are fine but I'm unable to make or receive calls.

Paul51
Newbie
Posts: 1
Registered: ‎13-02-2019

Re: network down again?

Hi Guys

Is this the norm?Huh

Was half way through a telephone interview when it cut me off!

Not had the sim a full day and already problems.  

Think i maybe cancelling.

 

 

Laura2504
Dabbler
Posts: 20
Thanks: 2
Registered: ‎30-11-2018

Re: network down again?

Can't make or receive calls either. Yet again. This keeps happening and it's getting ridiculous

john1890
Newbie
Posts: 3
Thanks: 1
Registered: ‎30-11-2018

Re: network down again?

Same here. I made my last call at about 9 am and haven't tried to use it since. The line is down so cannot receive or make calls.

Anybody know what the official story is from PlusNet ?

Rogue1
Newbie
Posts: 1
Registered: ‎13-02-2019

Re: network down again?

I am having same problem in Wakefield West Yorkshire. Keeps happening I have requested a package code last week as changing supplier as I may as well be just putting my money in a bin than paying for no service from this company.
symphony
Newbie
Posts: 2
Registered: ‎13-02-2019

Re: network down again?

Here in North London the same problem. 

Any idea when this will be fixed?

Plusnet Help Team
Plusnet Help Team
Posts: 821
Thanks: 145
Fixes: 24
Registered: ‎22-01-2018

Re: network down again?

Hi guys, thank you for getting in touch and I'm sorry to hear you're having difficulty when trying to use your mobile services. We are aware some customers are experiencing these issues and are working hard on a fix. Updates regarding the ongoing issue can be found here.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
symphony
Newbie
Posts: 2
Registered: ‎13-02-2019

Re: network down again?

Mine is now working again

john1890
Newbie
Posts: 3
Thanks: 1
Registered: ‎30-11-2018

Re: network down again?

 

Phone now working again since about 2.45 pm

RobC
Pro
Posts: 714
Thanks: 117
Fixes: 2
Registered: ‎03-12-2016

Re: network down again?


@Paul51 wrote:

Hi Guys

Is this the norm?Huh

 

 

Not quite [ Theres usually no mention on the status page.

I am aware of at least 3 issues in the last month - you can see a number of them reported here - and I'm currently a low usage person who often uses my backup sim when a phone is likely to be NEEDED

 

- including an 'unreported' on the status page major outage trashing everything last Thursday while I was waiting for a call.

Apparently all EE out - yet people could contact me on ASDA sim long before PN was working again - as they did.

 

It seems to be at harfly a month goes by without issues often multiple, -  texts will be slow going through, connection lost for significant periods or actual major outages - all unreported on the status page.

Old backup phone with ASDA PAYG sim generally carries on working through these PN issues, or at worst loses connection for very short periods then quickly all back OK


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8BKA
Aspiring Pro
Posts: 243
Thanks: 56
Fixes: 3
Registered: ‎01-12-2016

Re: network down again?

I totally agree with RobC

And you can never obtain any information about what actually was went wrong because the technical crew are in France  

Also the link Plusnet Help Team    put on above does not work .

My dual sim phone with a payg Three sim is what everyone needs

 

Brain A

Moderator's note by Mike (Mav): Post released from Spam Filter.

Laura2504
Dabbler
Posts: 20
Thanks: 2
Registered: ‎30-11-2018

Re: network down again?

Is there still a problem with calls or has it been resolved? I'm been having problems sending texts as well.

Moderator
Moderator
Posts: 19,329
Thanks: 3,232
Fixes: 284
Registered: ‎06-04-2007

Re: network down again?


@8BKA wrote:Also the link Plusnet Help Team   put on above does not work 

@8BKA

You should find the Mobile Status if you click on the Mobile icon.

Forum Moderator and Customer
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