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mobile, no service LE14 3 area

Valeman
Newbie
Posts: 3
Registered: ‎18-12-2020

mobile, no service LE14 3 area

Our mobile signal/service has been down for more than 24 hrs, LE14 3 area. Apparently EE have a outage/service issue nearby, why can't Plusnet fess up and inform users of this issue, instead of just ignoring it, and leaving users in the dark.

4 REPLIES 4
enlliserve
Hooked
Posts: 6
Thanks: 3
Registered: ‎02-02-2019

Re: mobile, no service LE14 3 area

Probably because EE never inform its MNVO's of any outages
Simple answer is to sign up for text alerts on the EE network checker. You don't have to be on EE
Valeman
Newbie
Posts: 3
Registered: ‎18-12-2020

Re: mobile, no service LE14 3 area

Thanks for the reply, I checked the EE website and found the issue before calling Plusnet after 3 days, after a search the Plusnet opp confirmed the issue, we were back up late Friday, after 4 days without any network. Plusnet are going to arrange some compensation.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,258
Thanks: 6,852
Fixes: 1,139
Registered: ‎21-04-2017

Re: mobile, no service LE14 3 area

Hi @Valeman 

I'm sorry to see your mobile's not working in your area.

We do though get updates from our suppliers on service problems, but we've currently no way of getting this information out to everybody as our service status page is for issues that impact a large amount of Plusnet customers.

If you have an issue in future, drop me a private message with your full postcode and we'll see what we can find out.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Valeman
Newbie
Posts: 3
Registered: ‎18-12-2020

Re: mobile, no service LE14 3 area

Hi, thanks for your reply, I now know not to bother with Plusnet’s website, and instead to check the EE website in future, the lack of information from Plusnet is just plain frustrating, nothing over 3 days ? So decided to find out for myself.