mobile direct debit not taken

[#1]

For some reason, this month's dd has not been collected by plusnet.
Can anyone at plusnet investigate please?
I've called 500 number.

[#2 · Accepted solution]

Thanks for your post @wendyk

So we can investigate further can you PM me the following?

• Your mobile number or account number
• Your full address and postcode
• Your full name and if you're the account holder?
• Your date of birth
• The last 2 digits of your sort code and the last 2 digits of your account number used to pay the bill each month

[#3]

DD taken after all.

Thanks for message Matthew.

Wendyk