cancel
Showing results for 
Search instead for 
Did you mean: 

mobile direct debit not taken

FIXED
Highlighted
Dabbler
Posts: 23
Thanks: 1
Fixes: 1
Registered: ‎24-12-2016

mobile direct debit not taken

For some reason, this month's dd has not been collected by plusnet.
Can anyone at plusnet investigate please?
I've called 500 number.
2 REPLIES 2
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 8,002
Thanks: 947
Fixes: 388
Registered: ‎01-01-2012

Re: mobile direct debit not taken

Fix

Thanks for your post @wendyk

So we can investigate further can you PM me the following?

  • Your mobile number or account number
  • Your full address and postcode
  • Your full name and if you're the account holder?
  • Your date of birth
  • The last 2 digits of your sort code and the last 2 digits of your account number used to pay the bill each month
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Highlighted
Dabbler
Posts: 23
Thanks: 1
Fixes: 1
Registered: ‎24-12-2016

Re: mobile direct debit not taken

DD taken after all.

Thanks for message Matthew.

Wendyk