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lost phone abroad

nicholasfuller
Newbie
Posts: 1
Registered: ‎18-07-2023

lost phone abroad

Hi everyone, annoyingly I have had my phone stolen while abroad in Bali. I need to cancel the sim asap however all of my details are on there. I cannot log into my email accounts via a browser as they all recognise i am abroad and want to verify me via phone.

I cannot log into plusnet as i do not know my password, if i reset it it sends a link to my email (see problems above).  I have access to my son's laptop however cannot log in to anything. what shall i do to cancel the sim? i dont want to rack up bills or get hacked...

2 REPLIES 2
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,625
Thanks: 623
Fixes: 105
Registered: ‎27-11-2020

Re: lost phone abroad

Hey there @nicholasfuller I am so sorry to hear that! Has it ruined your holiday at all? How is Bali by the way? Had a chance to go about 13 years ago but couldn't get there due to an operation.

 

Please can you pop me over your mobile number and I will sort it out for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Mustrum
Community Veteran
Posts: 3,625
Thanks: 1,099
Fixes: 77
Registered: ‎13-08-2015

Re: lost phone abroad

@willcutforth  the OP is a new forum member so unable to PM, and would not want to leave private details on here.

Can you PM them?