incomplete port

[#1]

Since my number was ported over a week ago, I haven't been receiving incoming calls.  When I initially reported it to plusnet they said it sounded like an 'incomplete port'.  All the usual fixes haven't worked and I've gone through all the plusnet protocol for it to be escalated, but still nothing.  Looking at this forum, it seems like this not an isolated issue.  Just wonder if anybody has had this problem resolved yet?  Ta

[#2]

Hi @wesham73, 

Thanks for bringing this to our attention and apologies for the inconvenience caused; it's certainly not something we intend. I can assure you we'll work our hardest to ensure your query is resolved as quickly as possible and I hope we're able to turn your experience around. 

Without any specific account information, I'm unable to advise further; but if you could send me a private message, I'll certainly look into this and provide you with any information I can. -Ashleigh