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how to cancel mobile account when no longer in the UK

kaybeans
Newbie
Posts: 1
Registered: ‎30-09-2018

how to cancel mobile account when no longer in the UK

Hi,

Is there any way to cancel your phone contract without calling plusnet? We moved abroad and Ive applied for the STAC code online but cannot actually cease the contract online? I am not in the EU and the time zone makes it hard to call (12 hours ahead and expensive) Come on plusnet there must be some way other than being placed on hold for 40 minutes? I no longer have the SIM. Thank you everyone.

1 REPLY 1
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,640
Thanks: 632
Fixes: 107
Registered: ‎27-11-2020

Re: how to cancel mobile account when no longer in the UK

Hey there @kaybeans have you emailed in to mobile-support@plus.net to see if they can cancel it on there? We can't cancel it over the forum but they should be able to.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team