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hello. My text does not work. I only been with service 1 day. But have broadband 2 years.

pbye
Newbie
Posts: 1
Registered: 15-03-2018

hello. My text does not work. I only been with service 1 day. But have broadband 2 years.

My text does not work. I only been with service 1 day. But have broadband 2 years.  I must mention that 5 years back, I had a Stroke.

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1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 860
Thanks: 156
Fixes: 29
Registered: 25-11-2016

Re: hello. My text does not work. I only been with service 1 day. But have broadband 2 years.

Hi pbye,

Thanks for getting in touch with us. 

Can you please elaborate on this and let us know of any possible error messages your receiving?

It could be a possibility that the SMS service centre number is not correctly stored on your handset. This is a number stored on your SIM card that manages your text message delivery; the number's +44 7870002308. 

Also, if you currently have a port processing on the account, it will affect your services until complete. 

- Rebeka 

 Rebeka Preston
 Plusnet Help Team