error code 38 when sending messages

[#1]

Hi, I've just replaced my phone and although I can receive messages, I get an error 38code when trying to message anybody.
I've turned the phone off amd on, taken the sim out amd out it back in, tried changing the network to someone else and then back to plusnet amd also tired a couple of different messaging apps. Please help!
Tony

[#2]

I have the same issue. Any help would be great as I use my phone for work purposes. Thanks. Xx

[#3]

I am getting the same error 38, when sending texts.

[#4]

I also cannot send texts this morning, but can receive them.

Suspect the issue is wider spread...

[#5]

Can't say it's affected me but having a quick Google it seems very common across all networks.

You seem to have tried all the suggested fixes, did you remove the sim when you were powered off and then reinsert when back up and running?

[#6]

Same error here. New customer. Seems to be intermittent.

[#7]

Hi Colin, yep, powered down and took out sim and replaced it and then powered back up.
Seems to be lots of people report it across networks, but not many posts on how to fix it! I've been on plusnet for a couple of months on an iPhone and changed to a moto g5 yesterday. Deactivated imesaage, so I know it about causing the issue either. It's let me send a couple of messages, but have had maybe 30+ failed attempts during that time. So annoying as need to be able to contact oekple. Hoping someone from plusnet will be along shortly, otherwise a call to customer services at lunch!

[#8]

Hi all

I'm seeing this too on both mine and my partner's phone, since yesterday.  Different sims, accounts, phones, and messaging apps - only constant is plusnet mobile - so I assume it's a network problem.

I've been conducting tests and think I've found a workaround.  

Try sending only short text messages.  It looks like multi-part (bigger than 160 characters) texts are getting blocked, but short ones are going through.

If this works for you, do say so, as I imagine this could help others and also help plusnet & EE to pin down the issue?

Julie

xxx

EDIT: Scratch that; it was just a statistical co-incidence.... even short messages are struggling to send.  

[#9]

Moderators Note.

now a known issue, so locking this thread in favour of https://community.plus.net/t5/Mobile/Plusnet-Mobile-Text-Message-Issues/m-p/1431414