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disable adult filter

nathanwilliams6
Newbie
Posts: 2
Thanks: 1
Registered: ‎19-05-2017

disable adult filter

Is there a way to disable the adult filter without calling customer services?

On my previous network, I could submit a request through the app. Is there any way to do so without having to call?
3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,172
Thanks: 7,618
Fixes: 1,286
Registered: ‎21-04-2017

Re: disable adult filter

Welcome aboard @nathanwilliams6 

I'm afraid there isn't a way for you to do this yourself online but if you can message me the following information to pass our data protection checks, we'll be happy to turn off the content lock for you. 

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
nathanwilliams6
Newbie
Posts: 2
Thanks: 1
Registered: ‎19-05-2017

Re: disable adult filter

Thanks, just messaged you the details required
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,172
Thanks: 7,618
Fixes: 1,286
Registered: ‎21-04-2017

Re: disable adult filter

Thanks @nathanwilliams6

I can see we've messaged you back on the 3rd December

(Apologies for the late post back)

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team