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direct debit

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Grafter
Posts: 35
Thanks: 1
Registered: ‎26-05-2013

direct debit

Could someone tell me way i have received the following e-mail despite closing mobile account in Jan and receiving refund 

5 REPLIES
Community Veteran
Posts: 3,581
Thanks: 687
Fixes: 16
Registered: ‎16-10-2014

Re: direct debit

As I see it this is simply down to bad system management. But a quick call to support might not do any harm and just confirm what you know.

SEG
Dabbler
Posts: 19
Thanks: 6
Registered: ‎10-09-2016

Re: direct debit

 

Quick you say? Tongue (Sorry, couldn't resist it Wink )

Plusnet Help Team Plusnet Help Team
Posts: 142
Thanks: 24
Fixes: 13
Registered: ‎25-11-2016

Re: direct debit

Fix
Accepted by topic author robbiecollie
‎19-03-2017 3:39 PM

Hi @robbiecollie

Thanks for getting in touch. I can see the email received states your account is in credit; a credit is applied to the account in order to process your refund. If you've received the refund already, we can simply remove the credit from your file and remove your email address from our system to stop any further correspondence. 

I apologise for any inconvenience caused, but if you could send me a PM with your account details; I'll ensure this is sorted for you. -Ashleigh

 Ashleigh Davis
 Plusnet Help Team
Community Veteran
Posts: 875
Thanks: 78
Fixes: 17
Registered: ‎13-08-2015

Re: direct debit

@robbiecollie you don't need another password, just click on @AshleighDavis name and another screen will pop up, on the right hand side you will see a button to PM her.

Community Veteran
Posts: 3,581
Thanks: 687
Fixes: 16
Registered: ‎16-10-2014

Re: direct debit

But I'm wrong so the first to admit it apologies @AshleighDavis and Plusnet of course.