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changing to a mobile plan that doesn't show in the "UPGRADE YOUR CURRENT PLAN" section of my account

Jamescooper
Newbie
Posts: 2
Registered: ‎03-10-2017

changing to a mobile plan that doesn't show in the "UPGRADE YOUR CURRENT PLAN" section of my account

‎21-05-2021 9:51 AM

Good Morning.

 

as per above. is it possible to do this without having to buy a new sim.

when checking the sim-only deals section of the website there's a plan there for unlimited texts and minutes with 20GB data for £10 but this doesn't show up when I try to change my plan through my account.

any way to get switched to it or do I need to give them a call?

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Anonymous
Not applicable

Re: changing to a mobile plan that doesn't show in the "UPGRADE YOUR CURRENT PLAN" section

‎21-05-2021 11:23 AM

Hi  I had the same problem I just called them press the   ' I am thinking of leaving button '    it was answered very quickly 

The  switch was done from my next billing date.

Other people have  been told the 20/22 GB is for new consumers  but I had no problems

Hope that helps

 

HD

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