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cant make calls or receive, cant receive messages!

Dan775
Newbie
Posts: 4
Thanks: 1
Registered: ‎19-12-2022

cant make calls or receive, cant receive messages!

Please help, I cant receive important messages, I cant call 500 or 0800 as we have two sims/phones in the house fro yours.!! Please help!

Tags (1)
12 REPLIES 12
skinnykins8
Dabbler
Posts: 15
Fixes: 1
Registered: ‎22-11-2021

Re: cant make calls or receive, cant receive messages!

Same for me

IngeJones
Aspiring Pro
Posts: 222
Thanks: 37
Fixes: 2
Registered: ‎07-01-2014

Re: cant make calls or receive, cant receive messages!

Can't make or receive calls but SMS going through ok.  West London

Mr_Paul
Seasoned Pro
Posts: 589
Thanks: 202
Fixes: 11
Registered: ‎07-06-2022

Re: cant make calls or receive, cant receive messages!

@skinnykins8  @Dan775 

What part (s) of the country are you both in? There might be network issues in your part(s) of the world.

 

FWIW, it is OK here in Milton Keynes.

Dan775
Newbie
Posts: 4
Thanks: 1
Registered: ‎19-12-2022

Re: cant make calls or receive, cant receive messages!

Manchester

Dan775
Newbie
Posts: 4
Thanks: 1
Registered: ‎19-12-2022

Re: cant make calls or receive, cant receive messages!

I was able to speak with the guy from #500 he said that the whole country is impacted..?

He couldnt say when this issue will be solved..

skinnykins8
Dabbler
Posts: 15
Fixes: 1
Registered: ‎22-11-2021

Re: cant make calls or receive, cant receive messages!

I'm in London but my partner is with EE and has no problems

newagetraveller
Pro
Posts: 692
Thanks: 144
Fixes: 2
Registered: ‎03-08-2012

Re: cant make calls or receive, cant receive messages!

I suspect "the guy" was either misinformed or plain wrong?

I'm in rural Staffordshire and my EE signal, although not strong, is fine. I use a MVNO on the EE network.

That is all week, including yesterday and today.

skinnykins8
Dabbler
Posts: 15
Fixes: 1
Registered: ‎22-11-2021

Re: cant make calls or receive, cant receive messages!

@newagetraveller What is MVNO?

Smith7
Seasoned Pro
Posts: 619
Thanks: 357
Fixes: 3
Registered: ‎14-09-2021

Re: cant make calls or receive, cant receive messages!

Mobile Virtual Network Operator

They use the EE signal see below

 

https://www.4g.co.uk/news/networks-using-ee/

Dan775
Newbie
Posts: 4
Thanks: 1
Registered: ‎19-12-2022

Re: cant make calls or receive, cant receive messages!

Still, my sms is not coming from abroad's bank!!!

KEM
Dabbler
Posts: 22
Thanks: 6
Fixes: 2
Registered: ‎10-01-2011

Re: cant make calls or receive, cant receive messages!

As per this thread https://community.plus.net/t5/Mobile/HELP-No-service/m-p/1902969/highlight/false#M23699 and this one https://community.plus.net/t5/Mobile/No-network/m-p/1898917/highlight/false#M23478  my phone drops connection every 3 or 4 weeks and the workaround that I use to reconnect is as follows:

If I go into the phone's settings, network and internet, SIM settings there is an option to Automatically select network which is usually set to On. If I click on that I can manually force the phone to select plusnet - several networks are shown and they all state that they are forbidden even the plusnet connection. I then put the connection back to Automatic.

It looks to me like the SIM is temporarily disconnecting and the network won't let me back in - feels like a plusnet/EE problem to me.

I hope that this works for you.

Lewis_T
Newbie
Posts: 7
Registered: ‎24-12-2022

Re: cant make calls or receive, cant receive messages!

3 weeks for me now and they have said it's an issue in my area, my parents live in the same area and no problems atall with their sims. I've even used their sims in my phone. Sort it out plusnet I'm currently leaving your network now.