cancelling plusnet mobile

[#1]

i cancelled my mobile account within the 14 day cooling off period,

still not received my refund 2 weeks later.

just had a chat online with [CSA Removed] who asked me to provide a screenshot of my bank statement to prove i hadn't received it,

can someone chase this up

Moderator's note by Mike (Mav): CSA name(s) removed (to an area staff can see) as per Forum rules.

[#2]

Hello @hondaman750,

Thanks for getting in touch and we are sorry to hear this. We would be happy to investigate this further for you, please can you PM me the following details,

• Mobile number in question
• Full address including your postal code.
• Full name

Once received I will message you via the PM.

[#3]

have PM you

[#4]

Thank you @hondaman750,

I will respond now for you.