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cancelling plusnet mobile

hondaman750
Dabbler
Posts: 17
Registered: ‎30-10-2017

cancelling plusnet mobile

i cancelled my mobile account within the 14 day cooling off period,

still not received my refund 2 weeks later.

just had a chat online with [CSA Removed] who asked me to provide a screenshot of my bank statement to prove i hadn't received it,

can someone chase this up

Moderator's note by Mike (Mav): CSA name(s) removed (to an area staff can see) as per Forum rules.

3 REPLIES 3
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,934
Thanks: 418
Fixes: 98
Registered: ‎22-01-2018

Re: cancelling plusnet mobile

Hello @hondaman750,

 

Thanks for getting in touch and we are sorry to hear this. We would be happy to investigate this further for you, please can you PM me the following details,

 

  • Mobile number in question
  • Full address including your postal code.
  • Full name

Once received I will message you via the PM.

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
hondaman750
Dabbler
Posts: 17
Registered: ‎30-10-2017

Re: cancelling plusnet mobile

have PM you

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,934
Thanks: 418
Fixes: 98
Registered: ‎22-01-2018

Re: cancelling plusnet mobile

Thank you @hondaman750,

 

I will respond now for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team