cancelled my mobile in October - yet got a bill today from Plusnet

MAREK_W · ‎11-01-2020

Dear Plusnet,

I switched my mobile phone in early October 2022. I had a few problems then, and called to cancel my account with Plusnet. I have now moved to another provider. But today I have got a bill from Plusnet. Could anybody help me with this, please?

Yours

Marek

MatthewWheeler · ‎01-01-2012

Hi @MAREK_W

I'm really sorry to hear that you've still been billed after leaving us.

Can you drop me a PM with your mobile number and full name so I can look into this for you?

If this post resolved your issue please click the 'This fixed my problem' button

Matthew Wheeler
Plusnet Help Team

Townman · ‎22-08-2007

Could a PM be “pushed” to this user please?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

willcutforth · ‎27-11-2020

Howdy @Townman it's already been dealt with this one. There are private messages flying across.

If this post resolved your issue please click the 'This fixed my problem' button

Will Cutforth
Plusnet Help Team