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cancel mobile contract

Community Veteran
Posts: 1,571
Thanks: 3
Registered: 13-04-2007

cancel mobile contract

I want to cancel the contract but I cant login to a mobile account so how do I do it. It was taken out a few hours ago and I want to cancel I am 70 years old and was subjected to high pressure selling can I raise a ticket on my broadband to cancel?

 

6 REPLIES
tamulcahy
Dabbler
Posts: 12
Thanks: 1
Fixes: 1
Registered: 10-08-2015

Re: cancel mobile contract

See my post Mobile Data Usage. If you phone 0800 079 1133 you may be kept waiting for hours/days (my experience) or simply go to plusnet chat and give them your details.

Community Veteran
Posts: 1,571
Thanks: 3
Registered: 13-04-2007

Re: cancel mobile contract

Things get more stupid  I cant cancel as its not gone through yet you have to wait until they send out the sim and activate the account then you can cancel what a waste of money time and effort

Community Veteran
Posts: 1,571
Thanks: 3
Registered: 13-04-2007

Re: cancel mobile contract

So I rang as soom as my sim card came and cancelled and asked for email confirmation which never arrived but now they have sent me a bill this is getting way past a joke how do you cancel its a legal right 

Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: cancel mobile contract

 Rebeka Preston
 Plusnet Help Team
Community Veteran
Posts: 1,571
Thanks: 3
Registered: 13-04-2007

Re: cancel mobile contract

I canceled it with 4 hours but as per post seem you cant even though its law just gone to the CEO as getting no were with this

Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: cancel mobile contract

Hi 

 Rebeka Preston
 Plusnet Help Team