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cancel mobile contract

samuria
Grafter
Posts: 1,577
Thanks: 3
Registered: ‎13-04-2007

cancel mobile contract

I want to cancel the contract but I cant login to a mobile account so how do I do it. It was taken out a few hours ago and I want to cancel I am 70 years old and was subjected to high pressure selling can I raise a ticket on my broadband to cancel?

 

6 REPLIES 6
tamulcahy
Dabbler
Posts: 12
Thanks: 1
Fixes: 1
Registered: ‎10-08-2015

Re: cancel mobile contract

See my post Mobile Data Usage. If you phone 0800 079 1133 you may be kept waiting for hours/days (my experience) or simply go to plusnet chat and give them your details.

samuria
Grafter
Posts: 1,577
Thanks: 3
Registered: ‎13-04-2007

Re: cancel mobile contract

Things get more stupid  I cant cancel as its not gone through yet you have to wait until they send out the sim and activate the account then you can cancel what a waste of money time and effort

samuria
Grafter
Posts: 1,577
Thanks: 3
Registered: ‎13-04-2007

Re: cancel mobile contract

So I rang as soom as my sim card came and cancelled and asked for email confirmation which never arrived but now they have sent me a bill this is getting way past a joke how do you cancel its a legal right 

RebekaPreston
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 929
Fixes: 31
Registered: ‎25-11-2016

Re: cancel mobile contract

 Rebeka Preston
 Plusnet Help Team
samuria
Grafter
Posts: 1,577
Thanks: 3
Registered: ‎13-04-2007

Re: cancel mobile contract

I canceled it with 4 hours but as per post seem you cant even though its law just gone to the CEO as getting no were with this

RebekaPreston
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 929
Fixes: 31
Registered: ‎25-11-2016

Re: cancel mobile contract

Hi 

 Rebeka Preston
 Plusnet Help Team