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Yet more Quidco Cashbacks Declined 2 X Mobile contracts

Hooked
Posts: 7
Registered: ‎15-02-2020

Yet more Quidco Cashbacks Declined 2 X Mobile contracts

Looking through these forums this seems to be a regular occurance

 

I have had 2 mobile cashbacks declined with some  rubbish excuse from Plusnet.

"We are writing to you about your cashback claim, as we have now had a response from the retailer.

Unfortunately they have declined your claim advising us that Quidco have not been recognised as the referrer for this purchase.

This could happen if you used a search engine, comparison site or voucher code site or if you had multiple browser tabs open when purchasing."

Having been online since the days of the 24k modem in the 90s and doing network support I am fully aware of how to use a cashback site.

Very strange as well hat this has only happened with Plusnet.

If Plusnet support could PM me I am more than happy to provide the details as at the moment I am stuck with 2 mobile contracts that were only worth taking out with the cashback included.

 

7 REPLIES 7
Plusnet Help Team
Plusnet Help Team
Posts: 15,171
Thanks: 460
Fixes: 126
Registered: ‎27-04-2007

Re: Yet more Quidco Cashbacks Declined 2 X Mobile contracts

Hi there, 

 

Can you send me a PM along with the numbers of the accounts affected and I'll go through account security checks with you and make sure we get this sorted. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Hooked
Posts: 7
Registered: ‎15-02-2020

Re: Yet more Quidco Cashbacks Declined 2 X Mobile contracts

Have sent PM twice now and had no reply

Plusnet Help Team
Plusnet Help Team
Posts: 1,858
Thanks: 201
Fixes: 79
Registered: ‎06-08-2018

Re: Yet more Quidco Cashbacks Declined 2 X Mobile contracts

Hey there @amarshall117

Thanks for getting back to us here. I'm unable to see any of the images you attached on that message, please can you instead drop me a PM with the following information: 

 

- Your full name and confirmation you are the accont holder

- Your full address with postcode 

- Your Plusnet mobile number 

 

Once you've send that info over PM, please give us a nudge here so we can pick the PM up. 

Thanks.  

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Hooked
Posts: 7
Registered: ‎15-02-2020

Re: Yet more Quidco Cashbacks Declined 2 X Mobile contracts

2 weeks ago
Hooked
Posts: 7
Registered: ‎15-02-2020

Re: Yet more Quidco Cashbacks Declined 2 X Mobile contracts

Bump

Still waiting

Sent PM's with all info and now nothing

No response at all

Been months

Anyone else taking out a contract and expecting cashback, make sure you got records and PrtScn of everything as Plusnet are very dodgy when it comes to paying out

Hooked
Posts: 7
Registered: ‎15-02-2020

Re: Yet more Quidco Cashbacks Declined 2 X Mobile contracts

04.08.2020

Still waiting

Sent PM's with all info and now nothing

No response at all

Been months

Anyone else taking out a contract and expecting cashback, make sure you got records and PrtScn of everything as Plusnet are very dodgy when it comes to paying out

Hooked
Posts: 7
Registered: ‎15-02-2020

Re: Yet more Quidco Cashbacks Declined 2 X Mobile contracts

Still being ignored

Have now cancelled my broadband with Plusnet and will be changing from them as providers for my families mobiles.

Be careful folks if you expect any cashback