I ordered three new accounts last week for myself and my children. All three previously with GiffGaff. All three provided with PAC codes.
Not a single one has completed. Each number is dead with a 'you have dialled an incorrect number' response.
None of our contacts can contact any of us.
I phoned to chase the issue up and after being placed on 40 minutes was told by a woman in no uncertain terms that firstly there was nothing they could do as there was a delay and secondly that it wasn't her fault that I had been placed on hold for 40 minutes or that the ports were delayed (she as good as said "what do you expect me to do about it?").
Subsequenty attempted to contact via social media to be told the port would happen manually as soon as possible.
I'm still waiting and therefore asked to make an official complaint.
Was told the process was to first receive a call from a manager and 'would I like to proceed'.
Yes...
"OK, what number should I ask them to call?"
Either a whole new level of stupid, or somebody with a sick idea of humour.
Unless you're happy with a new number... avoid this service.
