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With OFCOMs new Text-To-Switch PAC procedure fast approaching...

jewelie
Dabbler
Posts: 10
Registered: β€Ž27-06-2016

Re: New Text for PAC switch

Oooo. You're right, it is working. Nice one Plusnet!
westiebj
Newbie
Posts: 1
Registered: β€Ž01-07-2019

Re: Short Code Text to request PAC code

This is SO frustrating ...

The number of times my bank, PayPal etc want me to verify my spending via shortcode before they approve my latest, urgent, life saving transaction, only to be blocked by Plusnet's refusal to play ball is killing me 

What is their problem? ... As far as I know all other providers support this ...

I really can't believe their line that its to protect us feeble users from scams etc ...

I used to think it was a technical limitation but clearly this is not the case ...

PLEASE sort this or I will HAVE to move ....

Highlighted
Protech
Rising Star
Posts: 58
Thanks: 27
Fixes: 1
Registered: β€Ž26-09-2017

Re: With OFCOMs new Text-To-Switch PAC procedure fast approaching...

Tried earlier today by sending INFO to 85075 from my Plusnet mobile.
No response πŸ€”
Can only assume Plusnet do not support the txt-to-switch service ?
You can check out but you can never leave ( easily)
Moderator
Moderator
Posts: 19,705
Thanks: 3,450
Fixes: 337
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Re: With OFCOMs new Text-To-Switch PAC procedure fast approaching...

Moderator's note:

Three threads merged.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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Plusnet Help Team
Plusnet Help Team
Posts: 1,151
Thanks: 181
Fixes: 54
Registered: β€Ž09-10-2018

Re: With OFCOMs new Text-To-Switch PAC procedure fast approaching...

Hi @Protech and @DaveyH.

 

Whilst we don't support short-codes generally, we were made aware that this service should have become available from yesterday (01/07) afternoon onward.

 

Please let us know if for any reason it isn't working for you today.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
Community Gaffer
Community Gaffer
Posts: 3,182
Thanks: 5,318
Fixes: 107
Registered: β€Ž29-09-2011

Re: Short Code Text to request PAC code


@westiebj wrote:

What is their problem? ... As far as I know all other providers support this ...

I understand this must be disappointing but it's not just the case of just turning it on. There are technical obstacles to overcome and we've done this for PAC requests and we are working on it for a couple of other codes like British Transport Police. 

It's unlikely we will provide support for all shortcodes in the short term.

 

 Jono H
 Plusnet Community Manager
goldenfibre
Pro
Posts: 3,004
Thanks: 124
Fixes: 7
Registered: β€Ž01-06-2010

Re: Short Code Text to request PAC code

Can PN confimed are these short code 85075 (Info) are free? Cos it popped up on screen warning to this is a charged text click cancel to send or click send to send.

Are 65075 (pac) 85075 (info) 75075 (stac) are free text to send?

Plusnet Help Team
Plusnet Help Team
Posts: 664
Thanks: 88
Fixes: 35
Registered: β€Ž23-01-2018

Re: Short Code Text to request PAC code

Hi @goldenfibre

 

Thank you for getting in touch. 

 

We have tested a Plusnet Mobile sim in the breakout area using code 85075 (Info) and this didn't come back with notification of being chargeable. 

 

The shortcodes you have provided are free. If you can please supply a screenshot of the chargeable text notification when using one of our shortcodes we're more than happy to investigate further. 

 

Kind Regards

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
goldenfibre
Pro
Posts: 3,004
Thanks: 124
Fixes: 7
Registered: β€Ž01-06-2010

Re: Short Code Text to request PAC code

@OllieC 

 

I have checked my mobile history on SMS and confirmed that Short Code Text to 85075 didn't charged me at all. Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 1,573
Thanks: 262
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Registered: β€Ž26-03-2018

Re: Short Code Text to request PAC code

@goldenfibre - thanks for the confirmation! 

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
janeboo65
Newbie
Posts: 2
Registered: β€Ž27-07-2019

Re: Short Code Text to request PAC code

I have had a very frustrating afternoon trying to get my PAC code Ticked off

1. tried using online chat, was told I can't.

2. rang customer services, part way through ID verification he told me about 65075

3. texted 65075, no response, received an 'android.com' error message, tried several times.

4. uninstalled truecaller app in case there's a clash, no difference.

5. googled it to check, mse forum thread confirmed it but quoted a different code, tried that, no response.

6. read the rest of the thread and found a correction to the number, tried again, no response.

7. mse thread also said you can get your PAC code from plusnet online, tried the website again but sent me round in circles.

8. by which time it's too late to call customer services again so found this thread.

9. very annoyed!!!!

10. why do plusnet claim such amazing customer serviceHuh

G3WYP
Rising Star
Posts: 58
Thanks: 10
Registered: β€Ž26-10-2014

Re: Short Code Text to request PAC code

I used the new service to get a PAC for both mine and my wife's Mobile phone to transfer from Plusnet and it worked for both phones. In fact it was an instant return text with the details.

 

Derek

janeboo65
Newbie
Posts: 2
Registered: β€Ž27-07-2019

Re: Short Code Text to request PAC code

Cry

Just tried again Derek in case I'm doing it wrong...with both numbers...nothing...

RobC
Pro
Posts: 1,031
Thanks: 145
Fixes: 2
Registered: β€Ž03-12-2016

Re: Short Code Text to request PAC code

@janeboo65 

 

try

 

1. txting INFO to 85075

Which should give you various account info related to PAC

 

2. txting PAC to 65075

which should return your pac code

 

 

 

 

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goldenfibre
Pro
Posts: 3,004
Thanks: 124
Fixes: 7
Registered: β€Ž01-06-2010

Re: Short Code Text to request PAC code

I can confirmed both are working from my mobile with no issues

 

1. txting INFO to 85075

Which should give you various account info related to PAC

 

2. txting PAC to 65075

which should return your pac code