Hi
@GandalfIn November 2020, Transatel, who provide your access to EE, issued a press release stating that they were migrating all EE MVNOs to a new platform, expected to conclude by August 2021, which would provide all MVNOs access to advanced services including WiFi Calling and VoLTE. This was originally conveyed to me by one of your peers, another EE MVNO, but unfortunately the PR has since been deleted - however, other MVNOs have indeed moved over.
Please could you confirm if you have been migrated to Transatel’s enhanced platform, or what the lead time is for completing the migration?
If you have been migrated, when will Plusnet pass on these essential services? If the functionality is there, it’s no longer reasonable to claim to be “cheap & cheerful”, when other MVNOs can provide enhanced services at a similar price point. I’m one of the very earliest adopters of Plusnet data services, from the late 90s, and back then you strived to be great, but now it seems the business target is “mediocre”.
Apologies, this isn’t targeted at you personally, and you may not be the right person to answer, but you appear to be a senior representative and gone are the days when Support were easily accessible by raising an online ticket. I’d be grateful if you could pass these comments on if necessary.
Every day I struggle to stay with Plusnet, though there are specific features from the 90s that keep me going. Technically, Plusnet is dragging its heels, and my only assumption is that it’s to protect “Big BT” / EE, which would be a sad state if the services are available to be deployed without additional provider cost.
I would even be willing to pay extra for the “value added” service. You charge for other features, none of which are meaningful to me.
