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Why don't you specify "total additional charges" why are they hidden and how do i find them?

ZeroZero
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Registered: ‎20-08-2018

Why don't you specify "total additional charges" why are they hidden and how do i find them?

Why don't you specify "total additional charges" why are they hidden and how do i find them?

Just to call things "total additional charges" does not let the customer know what they are being charged for, as well you know, why are they hidden and is it legal to charge without specifying why? 

14 REPLIES
Moderator
Moderator
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Registered: ‎06-04-2007

Re: Why don't you specify "total additional charges" why are they hidden and how do i find

Moderator's note:

Thread moved to Plusnet Feedback.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

ZeroZero
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Re: Why don't you specify "total additional charges" why are they hidden and how do i find

This did not "fix my problem" why don't you answer the question MOD? 

Community Veteran
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Registered: ‎13-08-2015

Re: Why don't you specify "total additional charges" why are they hidden and how do i find

The MOD's on here are customers just like you and me, and have no access to customer information.

He has kindly moved your thread to an area more likely you get a response from PN.

Superuser
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Re: Why don't you specify "total additional charges" why are they hidden and how do i find

Moderators are customers, just like you and I.  They are here in a voluntary capacity to keep the forums running smoothly and in accordance with the forum rules.

He moved your post to a more appropriate area in the forums, where a member of staff are more likely to pick it up and respond in a timely manor.

Edit: @Mustrum beat me to it!

ZeroZero
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Registered: ‎20-08-2018

Re: Why don't you specify "total additional charges" why are they hidden and how do i find

OK I stand corrected and apologise to him, but not to Plusnet. 

My question is still not answered why can Plusnet simply put additional charges on your account without specifying what they are

RichardB
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Registered: ‎19-11-2008

Re: Why don't you specify "total additional charges" why are they hidden and how do i find

Hi ZeroZero,
Where have you seen "total additional charges"?
Is it on a bill or the PN website?
If the latter can you post a link?
Richard
ZeroZero
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Re: Why don't you specify "total additional charges" why are they hidden and how do i find

On my bill

RichardB
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Registered: ‎19-11-2008

Re: Why don't you specify "total additional charges" why are they hidden and how do i find

Is that a landline & broadband bill or a mobile phone bill?
I had a look at my landline & BB bill but coukd not see mention of additional charges.
ZeroZero
Newbie
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Registered: ‎20-08-2018

Re: Why don't you specify "total additional charges" why are they hidden and how do i find

it's a mobile phone bill. Obviously it only appears when there are additonal charges. 

Moderator
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Re: Why don't you specify "total additional charges" why are they hidden and how do i find

Moderator's note:

Thread moved to Mobile for better visibility with the correct team.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

MichaelWilliams
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Registered: ‎13-07-2017

Re: Why don't you specify "total additional charges" why are they hidden and how do i find

Additional charges will always be outlined elsewhere on the bill. May I ask where on the bill this appears?

 Michael Williams
 Plusnet Help Team
ZeroZero
Newbie
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Registered: ‎20-08-2018

Re: Why don't you specify "total additional charges" why are they hidden and how do i find

It appears on the PDF bill and htere is no way to follow any link to describe why I have been charged extra and no mention of "additional charges" in the help. Like Virgin, Plusnet are going out of their way to make their charges opaque and difficult to track down.

Superuser
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Registered: ‎30-07-2007

Re: Why don't you specify "total additional charges" why are they hidden and how do i find

There should be a breakdown in the Additional charges section on page 2 of the bill

MichaelWilliams
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Registered: ‎13-07-2017

Re: Why don't you specify "total additional charges" why are they hidden and how do i find

If you could drop me a PM ZeroZero I can bring up the PDF bills from our end and take a look for you.

 Michael Williams
 Plusnet Help Team