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Why do you make getting mates rates. difficult

FIXED
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Newbie
Posts: 3
Thanks: 2
Registered: ‎05-01-2020

Why do you make getting mates rates. difficult

I've had Plusnet mobile for a number of years. In November I took Plusnet broadband and applied for mates rates by phone.

I was told that I would need to take out a new mobile contract to get mates rates. I agreed and was put through to retentions. Agreed a new plan( which gave more but cost marginally less).

New contract started yesterday but no mates rates added!

It's not the end of the world,but don't advertise customer benefits if you don't intend to honour them or make them difficult to get.

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4 REPLIES 4
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: Why do you make getting mates rates. difficult

Fix

Hi @Baz5,

 

It should be, and is, really simple! I'm not sure why you've had such a problem with it, so apologies for that. 

 

Can you PM me the details for your mobile service below and I'll get it sorted for you:

 

  • Mobile number. 
  • Your full name.
  • Full address.
  • Confirm you're the account holder.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
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Newbie
Posts: 3
Thanks: 2
Registered: ‎05-01-2020

Re: Why do you make getting mates rates. difficult

Thanks Jolo,

Details sent .

Highlighted
Newbie
Posts: 3
Thanks: 2
Registered: ‎05-01-2020

Re: Why do you make getting mates rates. difficult

Thanks Jolo. All good now.
Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: Why do you make getting mates rates. difficult

Perfect @Baz5, let us know if you need anything else. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team