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When will you be able to purchase mobile handsets off plusnet?

cemms2001
Newbie
Posts: 6
Registered: 05-12-2016

When will you be able to purchase mobile handsets off plusnet?

Hi I was just wondering I've signed up and waiting on my sim only to arrive with the 10.00 introduction offer.. How long will it stay at this price eg for 4gb unlimited text and calls for? And when is it possible to order a mobile from plusnet for the sim and what prices will they be?
When my sim arrives do I need to activate it also? Sorry for all the questions thanks
14 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 875
Thanks: 164
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Registered: 25-11-2016

Re: When will you be able to purchase mobile handsets off plusnet?

Hi cemms2001,

It's not a problem, ask away! That's what I'm here for. Smiley We have no plans to change the current tariff that you are on. The 4GB Unlimited calls and texts will remain at this price for the foreseeable and if there are any plans to change this in the future, you'll be given 30 days notice of this. 

In order to upgrade to a handset contract, you need to have been with us for 6 months, have 6 clear consistent Direct Debit payments and your 7th bill produced. We can then upgrade you to a shiny new handset tariff! Our fantastic Sales Team will be able to advise you of the prices around the time of upgrade.

If it is a brand new contract you have taken out with ourselves, your SIM/account, will become live up to 2 working days from the SIM dispatch date and you'll recieve a 'Welcome Email' to indicate this. 

Hope this helps! 

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team
cemms2001
Newbie
Posts: 6
Registered: 05-12-2016

Re: When will you be able to purchase mobile handsets off plusnet?

Thanks for letting me no xx exciting times ahead :-)
Plusnet Help Team
Plusnet Help Team
Posts: 875
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Registered: 25-11-2016

Re: When will you be able to purchase mobile handsets off plusnet?

No problem cemms2001, anytime! Very exciting times. Smiley

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
caravanj
Aspiring Pro
Posts: 219
Thanks: 37
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Registered: 31-07-2014

Re: When will you be able to purchase mobile handsets off plusnet?

I'm a Plusnet TV, phone & broadband customer & have just upgraded my Life Mobile contract to the Plusnet unlimited calls & texts 4 GB contract.

Will you be selling phones on a 'phone only' basis or will they be sold with a 12 / 24 month contact.

Does my time with Life Mobile count towards the 6 months?

Plusnet Help Team
Plusnet Help Team
Posts: 875
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Registered: 25-11-2016

Re: When will you be able to purchase mobile handsets off plusnet?

 
We won't be selling handsets on their own. All our handsets come as a 24 month contract. Not to worry though, your time with us as a LIFE Mobile customer will continue forward towards your 6 months upgrade period.
 
- Rebeka Smiley
 Rebeka Preston
 Plusnet Help Team
caravanj
Aspiring Pro
Posts: 219
Thanks: 37
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Registered: 31-07-2014

Re: When will you be able to purchase mobile handsets off plusnet?

Ok, thanks for that.

Plusnet Help Team
Plusnet Help Team
Posts: 875
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Registered: 25-11-2016

Re: When will you be able to purchase mobile handsets off plusnet?

You're welcome, anytime! 

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team
cemms2001
Newbie
Posts: 6
Registered: 05-12-2016

Re: When will you be able to purchase mobile handsets off plusnet?

What is life member? I am with u for landline and broadband?
Plusnet Help Team
Plusnet Help Team
Posts: 875
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Registered: 25-11-2016

Re: When will you be able to purchase mobile handsets off plusnet?

 
Before we re-branded and became Plusnet Mobile, we we're called LIFE Mobile.
 
- Rebeka Smiley
 Rebeka Preston
 Plusnet Help Team
cemms2001
Newbie
Posts: 6
Registered: 05-12-2016

Re: When will you be able to purchase mobile handsets off plusnet?

First I ever heard of it!!
cemms2001
Newbie
Posts: 6
Registered: 05-12-2016

Re: When will you be able to purchase mobile handsets off plusnet?

Also I am on the 4gb unlimited text and calls  what am I able to call  for it to be unlimited i.e.  Does any numbers cost to call outside my plan as wanna stay within my unlimited calls 

Plusnet Help Team
Plusnet Help Team
Posts: 875
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Registered: 25-11-2016

Re: When will you be able to purchase mobile handsets off plusnet?

 
You can find all our charges over at https://www.plus.net/help/legal/mobile-price-guide/
 
Hope this helps!
 
- Rebeka Smiley
 Rebeka Preston
 Plusnet Help Team
Bigga177
Newbie
Posts: 1
Registered: 24-05-2018

Re: When will you be able to purchase mobile handsets off plusnet?


@RebekaPreston wrote:

Hi cemms2001,

It's not a problem, ask away! That's what I'm here for. Smiley We have no plans to change the current tariff that you are on. The 4GB Unlimited calls and texts will remain at this price for the foreseeable and if there are any plans to change this in the future, you'll be given 30 days notice of this. 

In order to upgrade to a handset contract, you need to have been with us for 6 months, have 6 clear consistent Direct Debit payments and your 7th bill produced. We can then upgrade you to a shiny new handset tariff! Our fantastic Sales Team will be able to advise you of the prices around the time of upgrade.

If it is a brand new contract you have taken out with ourselves, your SIM/account, will become live up to 2 working days from the SIM dispatch date and you'll recieve a 'Welcome Email' to indicate this. 

Hope this helps! 

- Rebeka Smiley


 

 

I have been with PlusNet for over 6 months but have yet to be contacted about handsets? Has something changed?

Plusnet Help Team
Plusnet Help Team
Posts: 290
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Registered: 13-07-2017

Re: When will you be able to purchase mobile handsets off plusnet?

All you'd need to do is give us a quick call on 500 from your SIM, select option 2, and a member of our great Sales team will be able to get you sorted with a handset contract Smiley

 Michael Williams
 Plusnet Help Team