cancel
Showing results for 
Search instead for 
Did you mean: 

When will my 30-day rolling contract be cancelled?

FIXED
Rising Star
Posts: 385
Thanks: 11
Fixes: 3
Registered: ‎28-07-2013

When will my 30-day rolling contract be cancelled?

Hi all. My monthly contract renews on the 24th of every month. If I call PN today to cancel (and to get my PAC), when will that cancellation take place exactly?

Will it be on the 24th of October or November? Since I think we need to give 30 days notice?

P.S. nothing wrong with PN mobile. It's been fantastic. It's just that I hardly use it and it would be cheaper on PAYG.

Thanks.
1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 1,838
Thanks: 197
Fixes: 78
Registered: ‎06-08-2018

Re: When will my 30-day rolling contract be cancelled?

Fix

Hey @Cagney1994

We require a 30 day notice period, with PACs you can utilize them as soon as you get them to transfer out to another provider, however, you account with us would close and your final billing would include those 30 days notice. 

 

You can find more information on how our cancellation process works here. 

 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team