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When is my number going to be ported pur-lese??

FIXED
sandx
Dabbler
Posts: 10
Fixes: 1
Registered: 05-12-2017

When is my number going to be ported pur-lese??

I sent a text to PlusNet Friday evening after 6pm with my PAC code from O2.

Ok it was the weekend so I thought my number will probably get ported across sometime Monday evening. It is now Tuesday and I'm still receiving texts on my phone with O2.

I've read the help notes and no I haven't heard a peep from anybody about any delay whatsoever.

 

Getting a bit fed up with carrying two phones around..

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 140
Thanks: 23
Fixes: 7
Registered: 27-09-2017

Re: When is my number going to be ported pur-lese??

Hi there @sandx Smiley

 

You'll be glad to hear that your port is still well within timescale!

When you send us the details to port your number, it takes 1-2 working days to complete.

 

Based on the time you sent us these details, they will have been received by our Operations Team yesterday.

This is where the 1-2 working days begin, so your number is due to change over today.

 

You will receive a text from us on the Plusnet SIM shortly before the port is due to complete to give you a more specific timescale.

 

If you have any other questions, feel free to ask Smiley

 

Thank you

-Oli

 Oli Gaffney
 Plusnet Help Team
sandx
Dabbler
Posts: 10
Fixes: 1
Registered: 05-12-2017

Re: When is my number going to be ported pur-lese??

Fix

Many many thanks for letting me know.

 

Plusnet Help Team
Plusnet Help Team
Posts: 140
Thanks: 23
Fixes: 7
Registered: 27-09-2017

Re: When is my number going to be ported pur-lese??

You're welcome @sandx!

 

Any time Smiley

-Oli

 Oli Gaffney
 Plusnet Help Team