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When does the offer come my way?

IngeJones
Rising Star
Posts: 95
Thanks: 2
Fixes: 1
Registered: ‎07-01-2014

When does the offer come my way?

I pre-registered my interest and have been waiting for some contact.  Or isn't that right?

11 REPLIES
Azagoth
Grafter
Posts: 620
Thanks: 3
Registered: ‎01-08-2007

Re: When does the offer come my way?

Same here.  I pre-registered ages ago and have had absolutely zero contact since then.  Being a Plusnet broadband customer and using a Plusnet email address to pre-register you'd have thought it was straight forward.  But no, Plusnet manage to make a pigs ear out of it.

 

Then again, after reading all the problems people are having when switching I'm beginning to think it's a good thing that they haven't been in contact.

RebekaPreston
All Star
Posts: 929
Thanks: 128
Fixes: 31
Registered: ‎25-11-2016

Re: When does the offer come my way?

Hi,

Thanks for getting in touch and bringing this to our attention. You should have had either a phone call or an email regarding your pre-registered deal by now. If you give our Sales Team a call on 0800 328 4677, they'll be more than happy to get you signed up onto this offer.

Alternatively, if you send me a PM, I'll look into arranging a possible call back for you.

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team
IngeJones
Rising Star
Posts: 95
Thanks: 2
Fixes: 1
Registered: ‎07-01-2014

Re: When does the offer come my way?

I have a cold and can't really use my voice at the moment, can it be dealt with online or by email?

RebekaPreston
All Star
Posts: 929
Thanks: 128
Fixes: 31
Registered: ‎25-11-2016

Re: When does the offer come my way?

Unfortunately, we're unable to sign you up online over Social Media or Email. You should have received an email about your pre-registered deal with a link to sign up online. If this hasn't been received in your inbox, check your junk/spam folders, otherwise you would need to speak to our Sales Team I'm afraid.

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
IngeJones
Rising Star
Posts: 95
Thanks: 2
Fixes: 1
Registered: ‎07-01-2014

Re: When does the offer come my way?

Lol, always some hoop to jump through.  Is there a reason?  No wonder people don't change supplier very often.  What if I didn't actually have a voice, like if I'd had a tracheotomy?

RebekaPreston
All Star
Posts: 929
Thanks: 128
Fixes: 31
Registered: ‎25-11-2016

Re: When does the offer come my way?

You can sign up online for any one of our tariffs however, if it the pre-registered deal, you should have received an email with a link to sign up, as this offer is separate. You can check your junk/spam folders to see if the link is there and sign up that way, give us a call or you can sign up online to another tariff and when your account is live with us, we can then move you over onto the pre-registered deal. 

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
IngeJones
Rising Star
Posts: 95
Thanks: 2
Fixes: 1
Registered: ‎07-01-2014

Re: When does the offer come my way?

Plusnet mail never goes into my junk folder, and it's not there.  Can it be re-sent please - or sent for the first time - whichever.

RebekaPreston
All Star
Posts: 929
Thanks: 128
Fixes: 31
Registered: ‎25-11-2016

Re: When does the offer come my way?

We can email over to our Operations Team who can look into this for. 

Can you send me a private message with your email details and we'll go from there.

Thanks,

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
Colin_Maybe
Pro
Posts: 403
Thanks: 81
Fixes: 8
Registered: ‎17-12-2016

Re: When does the offer come my way?

It's sounding more and more as if you didn't pre-register and are just trying to get the original deal when you're not entitled. They still have excellent introductory offers you know.

Azagoth
Grafter
Posts: 620
Thanks: 3
Registered: ‎01-08-2007

Re: When does the offer come my way?

What a joke.

 

I've been a Plusnet customer for nearly 10 years now, and I reply to a message from a person experiencing the same thing as I am, no contact following pre-registering, and get accused of lying.

 

Well, if this is how your customers are going to get treated then I'm going to seriously start looking elsewhere.

 

 

RebekaPreston
All Star
Posts: 929
Thanks: 128
Fixes: 31
Registered: ‎25-11-2016

Re: When does the offer come my way?

Hi Azagoth,

I'm sorry to hear you've had no contact about the pre-registered deal, I'd really like to help with this as we certainly don't want to lose you as a customer. With regards to my other post, I was advising on how to get you signed up onto this offer so I do apologise if this didn't come across the right way. 

 

If you give our Sales Team a call on 0800 328 4677, they'll be more than happy to get you signed up onto this offer. Alternatively, if you send me a PM, I'll look into arranging a possible call back for you.

- Rebeka 

 Rebeka Preston
 Plusnet Help Team